At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. 

Job Responsibilities 

Supervise several Collection Analysts.

Research and implement effective collection techniques for escalated accounts such as Bad Debt, Pre-Demands, Demands, Bankruptcy and Legal matters.

Timely Follow-up with internal and external clients on overdue accounts.

Perform other assigned tasks and duties necessary to support AR. 

Provides exceptional customer service regarding collection issues as it pertains to anything that a customer requests or needs to ensure payment of past due balances.

Understand bankruptcy and third-party relationships.

Monitor escalated collections report, prepare and distribute delinquency reports for weekly meetings

Prepare and present regular reports on bad debt recovery efforts, including performance metrics, recovery rates, and recommendations for improvements.

Recommend bad debt, 3rd party reviews based on status of collection efforts.

Prepare and present regular reports on property dispositions and bad debt recovery efforts, including performance metrics, recovery rates, and recommendations for improvements.

Communicate with clients and internal stakeholders to address concerns, provide updates and resolve issues related to all escalated collection issues.

Develop and implement strategies for the recovery of bad debts, including negotiating settlements, working with collection agencies and pursing legal remedies, when necessary, with our internal Legal counsel.

Manage assigned support tickets and resolve them in a timely manner.

Monitor, measure, and manage employee performance according to established criteria.

Understand Demand process, Pre-Demand process, Bankruptcy claim proceedings and Bad Debt in relation to accounting principles.

Requirements 

Minimum 3 years of relevant experience

Bachelor’s degree in accounting or related discipline, or equivalent work experience

Exceptional oral and written skills, including presentation skills required. 

Willingness and demonstrated ability to engage and connect with employees, and engage in collaborative work 

Previous accounts receivable experience required. 

Previous supervisor experience required.

Must have intermediate skills in Excel.

Strong analytical and problem-solving skills, with the ability to assess financial data and make strategic decisions.

Preferred Requirements

Experience in Highradius

Experience in Workday

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.    

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.    

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract.   

Armanino has a robust offering of benefits, including:   

Medical, dental, vision  

Generous PTO plan and paid sick time  

Flexible work arrangements  

401K with Profit Sharing  

Wellness program  

Generous parental leave  

11 paid holidays  

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.    

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance   

To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/   

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.