At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Responsible for ensuring the smooth and efficient movement of patients, visitors, and staff throughout the hospital premises through providing exceptional customer service and assistance to individuals requiring guidance and navigation within the hospital.
Qualifications
Essential Functions
Greet patients, visitors, and staff with a friendly and courteous demeanor.Provide directions and assist individuals in finding their destinations within the hospital, including various departments, clinics, and patient rooms.Help patients in and out of wheelchairs and ensure their safety and comfort during transportation.Coordinate patient transport within the hospital, working closely with transportation services and clinical staff to ensure timely and efficient movement.Interact professionally with patients, visitors, and hospital staff, answering questions and providing assistance with a positive attitude.Follow safety protocols and guidelines to ensure a safe environment for patients, visitors, and staff.Collect feedback from patients and visitors regarding their experiences and provide input for continuous improvement of services. <br>Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Customer Service Experience 1-2 years preferred
Knowledge, Skills and Abilities
- Basic knowledge of hospital layout and departments is a plus.
- Excellent interpersonal and communication skills.
- Ability to handle stressful situations calmly and professionally.
- Physical ability to assist with wheelchair transport and mobility aid assistance.
- Willingness to work in a fast-paced healthcare environment.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
45 Fruit Street
Scheduled Weekly Hours
20
Employee Type
Regular
Work Shift
Night (United States of America)
EEO Statement:
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.