Job Profile Summary 

​This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations.  In addition, this role focuses on performing the following Transportation duties: Organizes the transportation for hospital shuttles and any travel needs hospital administration may need and provides support on the transportation of patients.  A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.  A role that supervises para-professional employees.  Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. 

Job Overview 

This position oversees day to day operations within the Environmental Services department.  This position is responsible for room inspections, coordinating floor care program, payroll, and coaching and counseling.  This position will also be performing various other tasks to aide the other departments that make up Hospitality Services. Works cooperatively within department and other services to create a system of quality health care. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Three (3) years of related experience in a hospital setting. 

Preferred Qualifications: 

1. Bilingual. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Conducts room inspections on a daily basis. 

2. Demonstrates effective verbal and written communication. 

3. Follows IVR phone system when taking requests from SRC.  

4. Coordinates floor and carpet care schedules and follows up with appropriate documentation. 

5. Reviews are done in a timely manner. 

6. Maintains composure and professionalism during difficult situations. 

7. Demonstrates an appreciation of cost factors in routine performance of duties, Maximizes cost efficiency. 

8. Coordinates furniture moves and meeting set-ups in a timely and accurate manner. 

9. Inventory is kept current and communicated to manager when supplies are needed. 

10. Ensures Payroll and work schedules are completed weekly and with accuracy. 

Physical Requirements:  

1. Standing, walking, bending, and stretching majority of shift.  

2. Ability to push heavy loaded carts and lift between 30-60 lbs. 

3. Occasional climbing of ladders. 

4. Frequent exposure to dirt, dust, blood, body waste, and contaminated waste. Exposure to climate conditions when depositing trash in compactor.  

5. Possibility of cuts and needle punctures. 

6. Occasional exposure to hazards which may cause serious injury/illness (T.B., hepatitis, rodent bites). When working in non-patient areas, those hazards are minimal. 

7. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard. 

Skills & Abilities: 

1. Ability to effectively communicate in English verbally and in written format.  

2. Ability to read and understand procedures and directions in English. 

3. Ability to multi-task and establish priorities. 

4. Ability to maintain organization in a changing environment. 

5. Exhibits initiative, responsibility, flexibility, and leadership. 

6. Ability to use working knowledge of environment and equipment to meet established objectives.   

7. Ability to interact with other hospital staff members, visitors, and patients in a friendly, cooperative manner. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.