ESIS ProClaim Manager, A&H (Property)

KEY OBJECTIVE:                                                                                                                                                       

Supervises and directs the activities of Claims Representatives in the investigation and settlement of claims to assure prompt, efficient and fair claims services. Manages day-to-day business relationship with the client(s). 

MAJOR DUTIES & RESPONSIBILITIES:                                              

Assigns work to subordinate Claims Representatives. Determines and delegates settlement authority to Claims Reps, in conjunction with Claim Vice President or Unit Manager.  Retains higher settlement authority beyond scope of subordinates; may directly settle such cases.  Refers cases beyond scope of authority to Unit Managers. Responsible for developing, analyzing, presenting, and distributing reports. Supervises investigations and oversees settlement or disposition of claims by assuring prompt contact of insureds and claimants, timely investigation, and equitable settlement. May directly settle claims, depending on office size, territory, and workload.  Evaluates work of subordinate Claims Reps on open cases, or at periodic intervals.  Provides direction and counsel by identifying areas of improvement needed. On cases in suit, contacts and directs the activities of Claims Attorney.  Negotiates and authorizes settlement. Participates in human resources processes affecting subordinates in assigned unit, conducts Performance Evaluations, implements training and development.  Participates in salary administration process. Responsible for recruitment and staffing of unit as vacancies occur. High level of technical claims knowledge and competence as evidenced by a minimum of five years claims handling experience, formal leadership experience preferred.Must possess strong analytical skills, and the ability to efficiently analyze and present complex data using Microsoft Excel.  Candidates may be asked to demonstrate these skills during the selection process.Multiple jurisdictional claims handling experience with the requisite Adjuster Licenses desired.Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience.Ability to lead change by addressing points of resistance at the team and/or individual level.  The ability to independently evaluate and implement claims management Best Practices through coaching, training and mentoring.Demonstrates an understanding of team building theory and the techniques of continuous quality improvement and how they apply to ongoing activities.Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.Excellent communication, negotiation and interpersonal skills to effectively interact with all levels of an organization both internal and external.Strong analytical and problem-solving ability.Demonstrated ability to provide consistent superior service to internal and external customers.Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.

The pay range for the role is $66,900 to $113,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ESIS, a multi-line Third-Party Administrator (TPA), provides claims, risk control & loss information systems to Fortune 1000 clients across its North American platform. ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling; and disability management. 

ESIS Specialty continually monitors, measures, and analyzes trends while working closely with clients to identify opportunities to positively impact their program costs. ESIS Specialty applies a balanced approach to claims handling and management and continually refines approach to be sure services are customized, complementary and complete.