Position Purpose Provides technical support for AutoZone MX Stores, RO, DC's and MEXCAT . Troubleshooting problems with store network hardware including Cisco Routers, Switches and Telephones. Monitor service dispatches and controlling expense. Assist in developing KPI’s for support service levels and ensuring they are met. Documents and adheres to standard processes and procedures. Provides technical assistance as needed. Provides technical support for AutoZone Stores. Primary Accountabilities + Responds to , Troubleshoot hardware, software, on networking and comunnications problems remotly or through discussions with users over the phone. Including Cisco SDWAN, Meraki Aps, Nortel and Avaya equipment ( Stores, RO's , DC's and Mexcat ) , will work constantly with Helpdesk Team + Work with dispatch technitian to troubleshoot and validates services working according to our needs + Work and troubleshoot with carriers services reported + Document processes and procedures. Develops work knowledge. Education & Experience Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent. Area of Study: Computer Science , Networking and Communications Years of Experience: Three to five years. Type of Experience: High level Special Certifications or Technical Skills: "* Current or recently expired Cisco CCNA Collaboration Certification & Routing and Switching or equivalent 5 plus years of experience * At least 3 years of experience with configuration of the following: Cisco Call Manager Express (CME) Cisco SRST Cisco ISR Gen1-3 Routers Cisco Unified Border Controller and SIP Trunking Cisco Jabber, Collaboration Edge, Cisco VCS-C , VCS-E and SDWAN Technology Knowledge of VOIP and the SIP protocol Experience with analog phone lines , DSL services and dedicated data lines Ability to manage medium-sized LANs with multiple switches, supporting VLANs, trunking and spanning tree . Managing routing protocols , statics and dinamics routes, redundancy links with service providers.Understanding of the characteristics, functions, and components of a WAN, such as E1, DSL, 4G, etc Understanding of the OSI model, specifically layer 1, 2, and 3 Other/Preferred: Knowledge of MS Office. Technical skills may include experience with one or more of: UNIX, Linux, Windows, Java, MS SQL, C, C++, Informix, Oracle, PostgreSQLOracle, PostgreSQL, PostgreSQL, data analysis, computer operations, or customer service.. technical expertise in multiple technical areas.