Estate Services Manager - London Job ID 196056 Posted 19-Dec-2024 Service line Advisory Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **Estate Services Manager** **Role Purpose** Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators. **Role Specific Particulars** The Estate properties to be managed are in the Seven Dials area/ West end . As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements. **Key Responsibilities** + To develop and maintain a positive image of the building in its location + To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s) + Daily service review with the supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week. + To monitor all activities relating to the site(s), reporting and taking action as appropriate + Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required + Attend weekly FM team meetings to review progress against operational and business objectives + Attend two weekly client meetings to report on all objectives. + Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe + Collate data as required for FM reporting + Collate quarterly security incident information and submit to the client as required + To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place + To maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required + Manage and co-ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe. + To liaise with tenants and deal with any operational queries they might have. + Provide work permits and permission to access permits for any non contractual and high risk works. + To attend tenants’ meetings with the surveying team + To be responsible for Health and Safety compliance on site, and the maintenance of records + To liaise with local authorities as appropriat + To proactively manage risk and deal with insurance issues and claims on site + KPI monthly meetings with the cleaning contractor, reactive maintenance contractor and lift contractor + Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant. + Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit outs. + Undertake all vacant property checks and carry out duties such as flushing regimes and removing post + To manage major work programmes on site, acting as the liaison point for all parties involved + Ensure procurement is carried out in line with company policy + Any other duties as directed by your Line Manager **Person Specification/Requirements** + Understand how the industry, how stakeholders function and the range of services available to clients + Understand the basics of the investment market + Constantly updating knowledge of legislation relating to property management + Develop an understanding of how to build and maintain client relationships + Develop an understanding of how to build and maintain tenant/customer relationships + Develop an understanding of how to build and maintain supplier relationships + Understanding of key issues to be noted on property inspections + Understand and use industry/specific IT applications + Understand the principles of service charges + Understand the operation of VAT and banking + Understand the principles of contract law + Be able to specify services, tender contracts and select service providers + Understand how property is constructed and how plant works + Know and be able to apply legislation and policies relating to Health and Safety + Know and be able to apply legislation and policies relating to Environmental protection + Understand insurance relating to buildings and the FSA regulations + Understand the law relating to TUPE + Understand and apply all procedures relating to work activities + Contributes to team business plan/strategy + Able to plan and manage own workload + Able to work as part of a team, supporting colleagues + Able to use IT software such as Word, Excel, and databases + Be able to communicate effectively verbally and in writing CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)