Job Summary

As an Estimation Coordinator at DuraServ, you will play a pivotal role in overseeing and optimizing the operations of the work order management. Reporting directly to the Portfolio Manager in National Accounts, you will work with a team and be responsible for ensuring efficient and effective coordination between local branches, subcontractors, and national account customers. Your leadership and organizational skills will be crucial in managing high-pressure, fast-paced situations and maintaining excellent customer service standards.

Essential Functions 

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Dispatch Support: Assist the Dispatch Manager in coordinating service work for national accounts, ensuring schedules are accurate and efficient.Communication Liaison: Act as a primary point of contact between local branches, subcontractors, and national account customers, facilitating effective communication.Schedule Updates: Collaborate with the Dispatch Manager to update and manage schedule dates for initial service work, ensuring timely coordination with branches and subcontractors.Multi-Tasking: Manage multiple tasks for various national accounts simultaneously, demonstrating strong organizational skills and attention to detail.Policy Compliance: Adhere to company policies and compliance standards, contributing to excellent customer service and overall departmental success.Work Order Handling: – obtain all information needed to be quoted and generate quote prep information, with the ability to generate quotes. Communicate with office/partner (via email and phone) daily to obtain quote information (technician write-up, surveys, partner quote, photos). Utilizing asset surveys for missing information is needed.Status Tracking: Regularly update internal and external work orders with current status and schedule dates, maintaining accurate records.Customer Interaction: Maintain courteous and effective communication with customers, branches, and sub-contractors through email, phone, and customer systems.Assistance and Collaboration: Collaborate with the Team Lead and team members to streamline processes, resolve issues, and enhance departmental efficiency.Perform other duties as assigned

 

Knowledge, Skills, and Abilities

(K) Knowledge of working with technology and Microsoft Office 365.(A) Exceptional attention to detail and the ability to ensure accuracy in audit processes.(S) Strong analytical and problem-solving skills.(S) Effective communication and interpersonal skills for both internal and external interactions.(A) Self-motivated with the capacity to work independently.(S) Strategic thinker with the capability to foresee potential outcomes.(A) Strong ability to multitask and manage high-pressure situations.(S) Excellent verbal and written communication skills.(A) Sound judgment and decision-making capabilities.(A) Ability to maintain professionalism when dealing with challenging situations.(K) Proficiency in relevant software and tools for scheduling and dispatch operations.(A) Ability to work collaboratively in a team environment.

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

Supervisory Responsibilities 

This position has no supervisory responsibilities. 

Work Environment and Physical Demands 

In office environmentProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times

Travel 

This job requires no planned business travel.

Education and Experience 

High School graduation or equivalent is required. Associate or bachelor’s degree, preferred. Combined experience in this type of job role of one to two years with education is desirable.Experience in a customer service-oriented role preferred

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.