As a product ETAC Engineer, you will be responsible for:

Taking full ownership of complex technical issues, including initial troubleshooting, identification of root causes, issue resolution and communication Leading internal escalations and communicating with TAC and R&D teams Designing and maintaining the FortiEDR knowledge base, keeping it up-to-date with relevant information Providing product feedback and insights to internal teams Managing internal projects related to TAC and on-prem customers such as training and support readiness for release Be able to execute DevOps Operation required for private & public cloud (GCP, AWS) continues operation   

Qualifications

3+ years of experience in supporting B2B SaaS as a Tier-3 or SRE (or different position with similar responsibility). Good understanding of Shell scripting and/or programming languages, Python scripting is preferred.  Experience supporting and troubleshooting endpoint devices – a must. Excellent communication skills and the ability to work in a fast-paced, team environment – a must. Experience in a cloud environment – a must. Knowledge in Cyber Security, networking, endpoint, and scripting - an advantage Good understanding of endpoint solutions- an advantage Outstanding interpersonal and communication skills. Strong problem solving skills and a great Technical orientation to resolve issues Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike Self-starter, able to learn new technologies quickly Ability to multi-task and work independently under pressure Excellent English level, both written and spoken. 

 

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