Job Vacancy Announcement Position Information

Position Title ETAP (Student Co-Op) - Student Computer Technician Position Type Student Department Technology Client Support FLSA Non-Exempt Union/Non Union Non Union Full Time or Part Time Part Time Grade N/A Salary Range Hiring Salary Range $15.00 - $16.25/Hourly. Rate Commensurate with Experience Fixed Term/Tenure Track (Faculty Only) Regular or Temporary Temporary Job Description Summary This is an opportunity to become a Student Computer Technician providing support of campus technologies to faculty, staff, and students in offices, classrooms, and computer labs.

The objective of this program is to employ and develop the next generation of technology professionals by providing practical work experience for students at the Largo campus.

These positions will be working under the direction of Enterprise Technology’s Technology Client Support Services. Students are expected to work approximately 10 hours per week. Work schedules are coordinated individually with each student to ensure their availability for scheduled classes and the business needs of the College. Current support operations are conducted during these times: (Monday – Saturday) 8:00 AM – 9:45 PM and Saturdays (8:00 AM – 4:30 PM). Minimum Qualifications # Must be a current PGCC student enrolled with a course load of 12 credits or more per semester with a PGCC grade point average of 2.50 or above.
# High School diploma or equivalent.
# Completion of course INT-1010 (Introduction to Information Technology) or equivalent course is required.
# Completion of INT-1540 (Computer Hardware I) or equivalent course is required.
# Previous technology experience is preferred, but not required.
# PGCC Information Technology related major is preferred, but not required.
# Previous experience providing customer service is preferred, but not required. Criteria The following criteria will be used to review the applications of those candidates who meet the minimum qualifications and select those who will be invited for an interview. In addition to the criteria listed below, other information gained from, and observations made during the interview process may be considered in selecting candidates to be recommended for appointment. Please ensure that your application and attached documents address the criteria listed below:

# Must have a positive, upbeat, and courteous attitude.
# Demonstrated ability to complete tasks on time.
# Ability to provide quality customer services working with minimal supervision.
# Ability to work collaboratively in a team environment
# Knowledge of principles and operations of computer systems and related peripheral equipment.
# Ability to analyze and troubleshoot end-user problems on-site or via the telephone.
# Ability to maintain knowledge of current technology and able to learn new technology.
# Ability to communicate professionally, accurately and effectively in both verbal and written, as well as on the telephone.
# Ability to understand and respond to user questions in an effective and courteous manner.
# Ability to convey technical procedures and directions in layman’s terms
# Proficiency in the operation and use of personal computers, utilizing Microsoft Office Suite, email, and Microsoft Operating systems.
# Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of Prince George’s Community Colleges’ students, faculty, staff, and community. Job Requirements # Must have reliable transportation to fulfill scheduled work commitments. This includes timely arrival for the start of your shift.
# Must be available to work approximately 10 hours per week. The shifts will be agreed upon between the Student and Enterprise Technology.
# Ability to communicate effectively in spoken and written standard English.
# As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work. Is Background Check Required? Yes Is the incumbent responsible for working with minor children or directly engaging with minor children on campus? No Posting Detail Information

Posting Number PGCC114211/12 Open Date 01/07/2019 Close Date Open Until Filled Yes Background Check Statement Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check. Special Instructions to Applicants Prince George’s Community College values the safety of its students, faculty, and staff. As part of that commitment, the College has announced effective October 21, 2021, all students, faculty, and staff must be vaccinated against COVID-19 or tested for the virus weekly. As a prospective or new employee, you will be required to comply with this mandate and all the necessary safety protocols, including wearing a mask. Please direct your questions related to the vaccination, testing, mask mandates, and requirements for exemptions to VMPO@pgcc.edu.

Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation. Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently enrolled as a student at Prince George's Community College? Yes No * Which of the following best describes your level of completed education? (Education details must be included in your application.) Master's Degree or above from an accredited college/university Bachelor's Degree from an accredited college/university Associate's Degree from an accredited college/university One to two years of college credit (30 credit hours is equivalent to one year) Less than 30 credits from an accredited college/university High School Diploma or GED None of the above * Have you successfully completed INT-1010 (Introduction to Information Technology) and INT-1540 (Computer Hardware I) or equivalent courses? Yes No * Do you currently have a GPA of 2.5 or above? Yes No * How did you hear about this employment opportunity? HERC HigherEd Jobs Hispanic Outlook Indeed Personal Referral PGCC Website Social Media (LinkedIn, Twitter, Facebook) The Chronicle of Higher Ed The Washington Post Other: Please indicate below Educause How did you hear about this employment opportunity? If you selected "Other" please indicate source:

(Open Ended Question)

Please be advised that as required by the 1986 Immigration Act, candidates must be prepared to present acceptable documentation showing identity and that you are a U.S. Citizen or an alien who is authorized to work. It is the college's policy that PGCC does not provide sponsorship for prospective employees. Will you require sponsorship to work in the United States? Yes No Applicant Documents Required Documents Resume Optional Documents Cover Letter Transcripts Certifications - See Minimum Qualifications for type Letter of Recommendation 1