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Description:
Production Support Lead for a BI project using Informatica / PL-SQL / AUTOSYS.Lead the support team and ensure that the application is running as per the SLA.Communicate with stakeholders in case of delays or SLA breaches.Maintain and own bug management and incident resolution process.Resolve bugs within defined service levels.Manage and own application Bugs and incident life cycle, and drive those to permanent resolutions, implement preventive measures to avoid repetitive issues.Debug, troubleshoot, root cause analysis and resolve issues within SLA.Resolve complex bugs with long term fixes following BI best practices and collaborate with BI team for solution review of complex bugs and incident resolution.Follow up with third party vendors for issue resolution and prevention.Perform weekly incident/bug review meetings with application team.Responsible for 24 x 7 production system support, including off hours and weekend 'on call' production support responsibilities.Daily spot check of system health.Manage and own application release process.Support release of BI deliverables into production and perform on demand meetings with BI team supporting issues encountered due to production changes.Follow BI change control and continues integration process for changes to production system, owning all changes made to production system.Responsible for continued system improvements to help reduce tech debt costs.Act as a backup for development engineer for events like vacations and unforeseen leaves taken by BI engineers.Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA.Support weekly and monthly customer report processing.Conduct regular presentations to team/stakeholders.
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