Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

 

EUC Admin

Mexico city, Mexico

What you’ll bring

We are looking for a skilled Automation Engineer to join our End User Computing (EUC) team. In this role, you will be responsible for developing, implementing, and maintaining automation solutions to streamline and enhance the efficiency of EUC services. You will work closely with IT teams to automate repetitive tasks, improve workflows, and ensure seamless user experiences across a variety of endpoints, devices, and software platforms. 

Additionally, you will be responsible for Workday-AD integration and support, ensuring seamless synchronization between Workday and Active Directory. This includes user provisioning, attribute updates, and account deactivation. You will also manage and troubleshoot Azure Runbooks to automate and maintain integration processes. 

The ideal candidate will have strong technical expertise in automation tools, scripting languages, and an understanding of the EUC environment. Experience with Workday-AD integration, Azure Runbooks, and secondary skills in SCCM/Intune and M365 are highly desirable. If you are passionate about improving IT operations through automation and are excited about building scalable solutions, we want to hear from you! 

Key Responsibilities: 

Automation Development:  Design, implement, and support Workday-AD integration solutions. Create, manage, and troubleshoot Azure Runbooks. Design, develop, and implement automation solutions to streamline EUC processes, such as software deployment, patch management, device provisioning, and system monitoring. Write scripts and use automation tools (e.g., PowerShell, Python, Ansible, SCCM, Intune, etc.) to automate manual tasks related to end-user devices and systems. System Integration:  Ability to interface Workday with AD and other applications like Service Now and other IT applications  Integrate automation solutions with existing IT systems, such as endpoint management platforms, Active Directory, and monitoring tools, to ensure seamless user experiences. Co-management of SCCM with Intune. Automation Maintenance and Support:  Provide engineering support for Workday-AD integration  Manage and Support Azure Runbooks  Maintain scripts and remediations from Intune. Maintain and update existing automation solutions to adapt to evolving business needs and technological advancements. Troubleshoot and resolve any issues related to automated processes or systems, ensuring minimal disruption to EUC operations.

 

Documentation and Reporting:  Create comprehensive documentation for automation processes, scripts, and workflows, ensuring clarity for future updates and troubleshooting. Provide regular reports on automation metrics, performance, and any areas requiring improvement. Collaboration and Stakeholder Communication:  Work closely with stakeholders to gather requirements and ensure automation solutions align with business objectives and IT strategies.  Security and Compliance:  Collaborate with security teams to automate vulnerability management, patching, and remediation processes for EUC environments.

 

Required Skills & Qualifications: 

Proven experience as an Automation Engineer or in a similar role, ideally within an EUC, IT support, or endpoint management environment. Strong experience in developing automation solutions using scripting languages like PowerShell, Python, or Bash. Familiarity with automation tools and platforms like SCCM, Intune, Ansible, or similar  Experience working with Workday-AD integration, Azure Automation, Azure Runbooks In-depth knowledge of Windows and macOS operating systems, including device management and troubleshooting. Experience with endpoint management, device provisioning, and software deployment tools. Understanding of Active Directory, Group Policy, and other directory services. Experience in integration of Workday-Active Directory Experience with mobile device management (MDM) platforms like Intune/SCCM Experience working with Azure Runbooks Familiarity with monitoring and performance tools (e.g., Splunk, Nagios, etc.) and automating their configuration and alerting. Knowledge of ITIL processes, particularly in Incident, Change, and Problem Management. Experience working with cloud platforms like Azure or AWS for automation and device management. Strong troubleshooting skills and the ability to identify and resolve automation-related issues promptly. Ability to analyse existing processes, identify automation opportunities, and develop efficient solutions. Excellent communication skills, both written and verbal, with the ability to work effectively with technical and non-technical stakeholders. Strong collaboration skills to work in a team-oriented environment. Attention to detail and commitment to delivering high-quality, reliable automation solutions. Understanding of security best practices for automating IT processes, especially regarding user data and compliance. Certifications related to endpoint management or automation tools, such as Microsoft Certified: Azure Administrator, Azure Automation, Workday Pro, ITIL Foundation, or certifications in automation tools like Ansible or PowerShell.

 

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

 

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.