EUMOC Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * **The Opportunity:** CACI is looking for an Operational Manager to support our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. We are seeking a highly experienced and skilled Senior Operations Manager with a strong technical background in system and network engineering to lead our Command and Control team. As a seasoned operations manager, you will be responsible for overseeing a 24/7 team of approximately 20+ Network Engineers and Security Analysts, providing strategic guidance and technical expertise to ensure the smooth operation of our critical infrastructure. The successful candidate will have a strong background in emergency management, crisis management, and operations management, with excellent leadership, communication, and problem-solving skills. **Responsibilities:** + Provide oversight and direction to the 24/7 Command-and-Control team, ensuring effective management of major incidents, problem management, event management, and crisis management. + Provide technical leadership and oversight to the Command and Control team, ensuring that all operations are aligned with industry best practices and organizational goals. + Provide subject matter expertise to the engineering teams to design, implement, and maintain network and system architectures, including continuous monitoring capabilities and solutions. + Develop, implement, and enforce incident management plans, procedures, and protocols to ensure timely and effective response to major incidents. + Identify, analyze, and resolve problems that impact the organization, ensuring minimal disruption to operations and services. + Oversee the detection, assessment, and response to events triggered by failed services, captured by monitoring tools, such as: + Network and system outages + Application failures + Security breaches + Other service disruptions + Ensure effective event management processes are in place to minimize impact and restore services quickly. + Maintain 24/7 situational awareness of ongoing incidents, problems, and events, providing timely and accurate information to support decision-making. + Provide expert advice and guidance to support decision-making, ensuring that decisions are informed, timely, and effective. + Develop, implement, and enforce crisis management plans, procedures, and protocols to ensure effective response to crises, minimizing impact on the organization and its stakeholders. + Lead, motivate, and develop a team of operations professionals, ensuring they have the necessary skills, training, and resources to perform their duties effectively. + Plan, coordinate, and execute events, such as drills, exercises, and training sessions, to ensure operational readiness and preparedness for major incidents, crises and/or outages. + Manage Panama shift schedule to ensure shifts are appropriately staffed to support incident response, problem management, and event management. + Develop, implement, and enforce effective communication strategies to ensure situational awareness, provide updates, and coordinate with stakeholders, including internal teams, external partners, and the public. + Stay up-to-date with emerging trends and technologies in network and system engineering, including continuous monitoring capabilities to ensure the organization remains competitive and secure. **Qualifications:** _Required:_ + Ability to support, oversee, and lead a team of Watch Officers, Network Engineers, Security Analyst and other support staff as assigned. + Active DoD Secret clearance. + Bachelor’s degree in Information Technology, Cyber Security, or related field, and 10+ Years of relevant experience + 5+ years of leadership experience. + Ability to provide clear, concise briefings and reports to senior-level executives and staff. + Thorough understanding for Open System Interconnect and TCP/IP network models + Security _Desired:_ + Network+ ITIL Foundations CCENT _Desired:_ Insert program/sector/recruiter verbiage (1-3 bullet points)br> - ______________________________________________________________________________ **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci) ______________________________________________________________________________ **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) . The proposed salary range for this position is: $109,800 - $241,600 _CACI is_ _an Equal Opportunity/Affirmative Action Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._