Enterprise Mobility at the Dallas Love Field Airport is seeking a responsible, dedicated person to join our team as a full time Sr. Customer Assistance Representative (SCAR). This position pays $17 / hour and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235.
We offer:
$17/Hour Consistent full time 40 hour per week schedulePaid time offEmployee discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and DevelopmentNO airport clearance required
Available Schedule:
Thursday 3:00pm-12:00amFriday 3:00pm-12:00amSaturday 3:00pm-12:00am Sunday 3:00pm-12:00am Monday 3:00pm-12:00amTuesday OFFWednesday OFF(Shift end time is subject to change, based off when the last flight lands at DAL)
The Customer Assistance Representative (SCAR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years of ageHigh School Diploma or G.E.D. requiredMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following shift/schedule: Thursday-Monday 3:00pm-12:00am.