Job Introduction We are currently seeking a highly organised and detail-oriented Event Booking Administrator to join our team. This role plays a crucial part in ensuring the smooth coordination of event bookings, supporting both our retail and finance functions.

Key Responsibilities:Booking Management: Process and manage all event bookings via the Outbox system for both onsite and off-site events.Customer Liaison: Respond to booking enquiries professionally and efficiently, ensuring all guest details, dietary requirements, and special requests are accurately recorded.Operational Coordination: Work closely with the finance, commercial, and culinary teams to facilitate seamless event execution.Financial Reporting: Provide accurate sales forecasts and reports, ensuring financial records are maintained in collaboration with the finance team.Complaint & Refund Management: Handle guest concerns and refund requests professionally, ensuring a high standard of customer service.

Skills & Experience Required:Strong organisational and time management skills, with the ability to prioritise tasks effectivelyExcellent written and verbal communication skills.Proficiency in MS Office, particularly Excel.Ability to work under pressure and meet tight deadlines.High level of accuracy and attention to detail.A proactive and adaptable approach to problem-solving. Desirable:Experience in the events or hospitality industry.

What We Offer:The opportunity to work at one of the world's most prestigious racecourses.A dynamic and collaborative working environment.Employee wellbeing programs and professional development opportunities.A commitment to sustainability and diversity & inclusion initiatives.

If you are a motivated and detail-driven professional seeking a rewarding role within a world-class venue, we invite you to apply today. Package Description

Job Title: Event Booking Administrator 

Salary: £14.50 per hour.

Contract type: Fixed period from 31st March - 31st July 2025.

Hours: 3 days per week (24 Hours), flexible days from 31st March - 25th April. Rising to five days per week from April 28th (Mon - Fri, 9 - 5pm).

Please note some requirement for weekend support in June and July.

Location: Ascot Racecourse, Ascot, Berkshire, SL5 7JX

About the Company

Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. Ascot Racecourse and Sodexo Live! have been joint venture partners for over 17 years, providing outstanding Food and Beverage propositions and exceptional Guest Experience through our Raceday and Events business.

We work cross collaboratively with the Ascot Racecourse Ltd HR team and are actively involved in the Event staff reward and recognition working group meetings.

We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do. From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.

At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.

We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing to Zero’ sustainability actions, or our forward-thinking employee benefits including flexible working, menopause policies, health and EAP support access.

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