**Description:** The starting rate for this position is $20. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Group Event Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy is always provided. The role includes both Group reservations and event responsibilities, including creating and maintaining Group room blocks, booking links and reservations, and must ensure that clients are provided with required types of rooms, facilities, and services. The Event Coordinator handles all reservations in a friendly and efficient manner and works closely with their counterparts to maximize room revenue. This role plays a prominent role in improving the occupancy of the hotel by ensuring Group rates and inventory are consistently monitored and updated as needed. This role is also responsible for working closely with the Events Team to help handle all details related to scheduled meetings/events requested at the hotel, including event specifications, details pertaining to menus, set up, and upsells where possible. The Event Coordinator will assist Director of Group Sales, Director of Catering & Conference Services, Catering Managers and Conference Service Managers where necessary to deliver an exceptional customer experience. **Job Duties & Functions** + Create files with required contract documentation and keep files updated on all upcoming Groups upon receipt of turnover. + Ensure accuracy between systems (room blocks, rates, cutoff dates). + Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc.) + Build rates and inclusive packages specific to each Group (create routing profiles, deposit + policies, cancellation policies, etc.). + Act as liaison between Group and central reservations. + Input Group rooming list and facilitate all rooming list changes and billing changes upon receipt + from conference service manager assigned to the Group. + Manually assign specific accommodations based upon feature and/or location requests. + Provide reservation and pick up reports upon request. + Cross reference Group resumes with system information and ensure accuracy. + Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference + Services Coordinator. + Review no-shows from previous night and make corrections as needed. + Assist accounting in verifying and correcting Group guest’s folios. + Ensure all Group functions are completed in an accurate and timely fashion. + Communicate effectively communicate with Call Center Manager, Business Analyst, Sales + Manager, and Conference Services Coordinator, and Group meeting planner. + Book meetings and events for in-house event & manage Banquet Event Orders (BEO) . + Distribute and collect weekly Group Resumes + Assist CS/Catering with event collateral (i.e. vouchers, signage, place cards, etc.) + Send out VIP Amenity Requests + Distribute all banquet event orders, banquet checks and Daily Event Sheets for the CS/Catering + Managers. + Maintain timely and effective paper flow and communication within department and to other + departments. + Assist guests and clients with changes, requests, etc., and completes needed paperwork + for Manager. + Manage thank you letters for Group functions and distribute accordingly• Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc. as + needed. + Approach all encounters with guests and employees in an attentive, friendly, courteous and + service-oriented manner. + Maintain regular attendance in compliance hotel standards + Maintain high standards of personal appearance and grooming, which include compliance with + the hotel dress code and wearing name tag when working + Comply at all times with hotel standards and regulations to encourage safe and + efficient hotel operations. + Perform any other duties and attend meetings, as assigned by CS/Catering Manager and hotel leadership. + Occasional evening and weekend work to meet customer needs Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. **This is not your typical career opportunity. This is the Hyatt Touch.** Clickhere (https://www.youvisit.com/tour/hyatt/141102?pl=w&tourid=tour1) to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience. **Qualifications:** + A true desire to satisfy the needs of others in a fast paced environment. + Refined verbal and written communication skills. + Must be proficient in general computer knowledge + High School graduate or G.E.D. equivalent + Six months experience in the hospitality industry + Knowledge of Microsoft Outlook, Word, and Excel required + Experience with Group computer systems, such as Point of Sale, Customer Relationship Management, Property Management System + Capable of using multiple systems at the same time + Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail + Flexibility and adaptability to a dynamic, evolving environment Benefits available with this position: + Medical/ Dental/ Vision Insurance after 30 days + Basic Life Insurance + Vacation/ Sick Days + 8 Paid Holidays + 2 Floating Holiday per calendar year + Complimentary Room Nights 12 per calendar year after 90 days + 401K Retirement Savings Plan Match + Basic Life Insurance + Jury Duty + Bereavement Pay + Free Light Rail/Bus Pass + Complimentary meal in High Plains + Use of Employee Assistance Program (EAP) This application window is anticipated to be open at a maximum of 30 days. Applications will be reviewed in the order in which they are received. Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity/Marital Status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. **Primary Location:** US-CO-Colorado Springs **Organization:** Cheyenne Mountain Resort **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Catering/Event Planning **Req ID:** COL004309 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.