Job Title: Experience Coordinator
Job Description

Responsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates services and activities to drive a positive experience and create excellent public relations for the hospital. Ensures daily functions of experience services are operated efficiently.

ResponsibilitiesCreate a personalized experience for patients and families.Support clinical needs through effective coordination.Coordinate services and activities to enhance patient and family experience.Ensure efficient daily operations of experience services.Maintain a high degree of professionalism, friendliness, and customer service.React calmly under stressful conditions and redirect families to appropriate resources.Display a professional image and role model service excellence.Communicate positively with internal and external customers.Make small group presentations and engage families.Essential Skills1-3 years of previous experience in patient and family-centered services or customer service in a healthcare setting.Fluency in both English and Spanish.Exceptional verbal and written communication skills.Excellent computer skills with strong Microsoft Office proficiency (PowerPoint, Access, Excel, and Word).Ability to maintain confidentiality of sensitive patient information.Additional Skills & QualificationsAA/AS degree preferred.Experience in patient and family-centered services or customer service in a hospital setting highly preferred.Experience working with children, preferably in a hospital or daycare setting.Ability to work with numerous and frequent interruptions.Ability to foster positive team morale and company culture.Work Environment

Working days and hours: Mon – Fri 8:00am- 4:30pm/ 10:00am – 6:30pm / 12:30pm-9:00pm (possible shifts they would need to be available for). 95% of the time will be spent engaging with families and their child/children. Dress code is business casual.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Miami,FL.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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