Senior On-Site Service Specialist, Hospitality

POSITION PROFILE Provides consistent and high-quality standard of food and beverage setup/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders and maintains cleanliness standards for kitchens, equipment, and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate breakdown times. Office maintenance tasks include, but are not limited to: trash removal, cleaning, ordering, and restocking kitchens, pantries, and supplies. This position may also include general clerical, reception, copying, mail services, shipping and receiving, sorting, distributing, and handling incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on the site personnel configuration.

 

Job Duties and Responsibilities

Ensure excellent and professional client service at all times. Lead in coordinating meeting rooms and events. Train team members on responsibilities and tasks associated with the position. Perform conference room, function, and event setups/breakdowns (e.g., tables, chairs, podiums, and divider wall adjustments, including setting up catered food, ice, refreshments, cups, plates, plasticware, napkins, etc.). Undertake general waiting and service duties for food and beverages. Follow hygienic food and beverage handling procedures. Provide general assistance in cleaning kitchen and function areas, as directed. Manage conference/hospitality calendar and greet clients and guests. Conduct conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds). Set up and assemble flip charts, whiteboards, and cork boards. Handle food preparation setup and breakdown for client meetings, parties, and company events. Maintain kitchens and clean kitchen equipment, including coffee machines, refrigerators, microwaves, ice machines, etc. Load the dishwasher with items used by the client personnel. Order and track inventory for supplies, food, beverages, etc., for kitchens, conference rooms, and pantries. Perform occasional cleaning duties in the office or building (e.g., trash removal, dusting, cleaning and restocking restrooms and breakrooms, sweeping and mopping floors, vacuuming, window washing). Perform general clerical, copy center, mail, and delivery duties such as distributing office supplies, packages, fax transmissions, and mail to company personnel and/or designated drop-off points. Perform other job duties as assigned.  

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

High school diploma or GED. 1-2 years of related hospitality and office experience (preferred). Valid driver's license and minimum levels of auto insurance coverage (as per company policy, if required).  

KNOWLEDGE, SKILLS, AND ABILITIES

Clear communication skills, both verbal and written. Ability to work in a fast-paced environment. Strong customer service and organizational skills. Basic proficiency in computer and office equipment usage. Ability to meet and exceed customer expectations. Capacity to follow directions accurately. Maintain a clean and safe work area. Work well as part of a team or independently.

WORKING CONDITIONS, MENTAL, AND PHYSICAL DEMANDS

Work primarily in a professional office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels. Internal contact within the department and with client personnel, external contact with customers, agencies, vendors, and the general public. Physical effort includes walking, standing, bending, reaching, and lifting or carrying objects weighing up to 75 lbs or more (e.g., office furniture, conference room fixtures, equipment, supplies). Walking and pushing a 30-pound refresh cart to specific rooms, including conference rooms, kitchens, and break stations. Ability to walk or stand for extended periods. Requires moderate dexterity, regular use of basic office and maintenance skills (e.g., postage machines, office equipment, minor maintenance on conference room furniture, eye/hand coordination).

The above statements describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.