About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Event Management and Automation Engineer

LOCATION: Belgrade, Serbia - Hybrid

Department: DCS Operations Team

Overview:

We are seeking an experienced Event Management and Automation Engineer to join our team. This role involves overseeing the monitoring, analysis, and automation of events from various devices and platforms, including self-service checkouts and POS devices. The ideal candidate will possess a strong understanding of data coming from the application events, system events, security events as well as different services and processes from the endpoints and will drive the releases of automation logic using tools like Azure Logic Apps, Databricks/SQL and Azure Streaming Analytics.

Position Responsibilities Summary:

Plan, coordinate, and execute automation logic releases to streamline event management processes.Utilize Logic Apps and Databricks to create and manage automation behind event responses.Collaborate with cross-functional teams to align event and release plans with business objectives.Monitor and analyze event data to identify trends, anomalies, and areas for improvement.Establish and document best practices for event management and automation processes.Ensure compliance with relevant regulations and company policies.Provide systems support including responding to monitoring alerts.Automation ManagementConfiguration ManagementEvent ManagementDocumentation: writes knowledge articles and other documentation

General Responsibilities:

• Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's (both internal and external) expectation.

• Analyzing relevant logs, tracing, and extracting relevant details from these logs, and understanding the relationship of the details across different products and components for the services our customers have implemented. 

• Analyzing service history and health to provide improved service enhancement recommendations. Proactively recommending improvements to support processes and practices.

• Coordinate and develop problem isolation plans and/or personally solve customer problems when appropriate; Assemble and assess solution alternatives.

• Serving as the functional escalation point for the DCS AppOps team, leading to the problem resolution. Managing, and owning tickets from start to end in the NCR incident management system (ensuring closure of all incident and problem records).

• Create experienced-based case candidate knowledge for inclusion in the Knowledge Base; Use available systems and information tools to identify and effectively match customer problems to documented solutions; Identify patterns, provide feedback, and make suggestions for process, project, system, tool and organizational improvements; Participates in requirements gathering process and user testing.

• Participate in team meetings and activities; Participate in objective setting, performance management, reward, and recognition programs; Participate in special projects to continuously improve processes, tools, systems, and organization in accordance with the NCR improvement approach

Education and/or Requirements Required:

- The incumbent should possess associate or bachelor’s degree in computer science and/or proven work experience.

- Candidates must have proven excellent communications and interpersonal skills.

- Candidates should have strong organizational acumen.

- Candidates should have ad hoc process understanding.

Skill Requirements:

- Minimum 3 years of proven experience in event management.

- Proven experience in workflow management, utilizing Azure Logic Apps for automation.

- Proficiency in data analysis and handling using Databricks, BigQuery, and Azure Streaming Analytics.

- Experience with database administration, SQL, KQL.

- Understanding of operating systems (Windows, Linux...), networking, hardware, and software

- Batch/Bash scripting, VB Scripting skills, Windows Command line tools and utilities, PowerShell Scripting

- Excellent analytical and problem-solving skills.

- Detail-oriented with the ability to handle multiple projects simultaneously.

- Strong understanding of ITSM processes and Agile methodology

- Experienced in using ITSM tools.

- Problem-solving: Skilled in identifying issues and implementing effective solutions.

- Adaptability: Flexibility to adjust to changing priorities and conditions.

- Initiative: Proactively identifies opportunities for improvement and drives them forward.

- Works constructively and collaboratively with other team members and across organizations to accomplish organizational goals and objectives. Applies methodologies, processes, and tools to enhance work effectiveness and to implement process improvements. Leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.

- Writes, speaks, listens, and presents information effectively and persuasively. 

- Demonstrates a sense of urgency for customers. Fosters teamwork by identifying and removing obstacles to ensure organization results are achieved.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”