POSITION: Event Manager DEPARTMENT: Event Services REPORTS TO: Assistant General Manager FLSA STATUS: Salaried Exempt Summary As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. ASM’s Wake Forest University has an excellent and immediate opening for an Event Manager. The Event Manager provides professional client services support in the planning, organization, and management of events within the facility. The Event Manager also monitors the logistics of events, and all event coordination tasks after events are booked through the conclusion of the event. A minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food and beverage functions etc. in a Convention Center or Major hotel is a requirement of this position. Essential Duties and Responsibilities Include the following. Other duties may be assigned. + Supervises staff and oversees all aspects of facility operations related to events + Meets with client groups to plan and organize assigned meetings and/or events + Coordinates activities with the various service contractors for assigned meetings and/or events + Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures + Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details + Prepares cost estimates and monitors final billing + Provides clear, concise, and timely communication of detailed requirements to operational departments + Assists in scheduling operational set-ups to provide equipment or service needs + Monitors and supervises facility set-up when necessary + Assists in training Event Services staff + Serves as primary liaison between clients and facility departments + Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems + Attends appropriate planning, organization and other event and facility meetings in support of facility operations + Serves as Manager on duty as required Supervisory Responsibilities Directly supervises the Event Services staff. The Event Manager carries out supervisory responsibilities in accordance with ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience + Bachelor's degree (B. A.) from four-year college or university + Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food and beverage functions etc. in a Convention Center or Major hotel + Excellent verbal and written skills needed + Working knowledge of the principles of facility management, services and equipment for a similar facility Skills and Abilities + Excellent organizational, planning and interpersonal skills + Exceptional written and verbal skills + Ability to prioritize multiple projects + Demonstrate problem-solving and communication skills + Supervisory experience required + Professional presentation, appearance and work ethic Computer Skills To perform this job successfully, an individual should have knowledge using Microsoft Office. Other Qualifications + Ability to work under limited supervision and to interact with all levels of staff including management. + Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. NoteThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.