Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Job Specific

Receives convention files from Sales Department and reviews them for accuracy and thoroughnessProvides initial written communication with client once file is received.  Provides verbal follow-up/introduction one week later.Provides written and verbal communication to client regarding the management of their accountAssists Director of Conference Management and Catering with menu development as neededMaintains contact with client on a regular basis to develop a relationshipOutlines all details of convention events in the form of Banquet Event Orders and other reports so as to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needsSends all Banquet Event Orders to clients for their reviewResponsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickupPrepares group resumes containing details of all reservation, billing, and Banquet Event Order informationEvaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returnsDistributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee schedulingSchedules and coordinates pre-convention meetings for all assigned groupsEnsures that information regarding daily group functions are clearly posted via the hotel’s guest information system and in general meeting areasProvides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction Maintains accuracy of conference management information in DelphiMust meet specified monthly/annual booking goals as established during annual budgeting processPrepares and sends thank you letters and Catering and Conference Management Evaluation Forms to assigned groupsWorks on special projects as assigned by Director Conference Management and CateringAttends all applicable hotel meetings:  department, staff, food and beverage, sales, and Banquet Event OrderAssists in building strong relations with other hotel departments, employees, and outside agencies and vendorsOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards