Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports To: Food & Beverage Director

Supervises: Event staff of approximately 15 teammates

General Purpose: The Event Manager coordinates the overall planning and execution of events that are scheduled in the hotel’s event spaces. Working with the Event Sales Manager and Executive Chef, the Event Manager guides clients in planning all aspects of their events, from menu to décor, and leads the Banquets & Catering team in fulfilling and exceeding the client’s vision and expectations.

Specific Responsibilities:

Ownership of all events, from planning to execution with guidance and oversight from Director of Food & Beverage.Work directly with clients to plan all details of their event, including but not limited to: menus, set-ups and floorplans, AV needs, timelines, etc.Creates innovative set-ups, menus, and functions for groups.Ensures successful events, exceeding client needs and company profitability guidelines.Plans and executes all 21c/in-house events and assists in off-site events as needed.Overall Knowledge of product/servicesAnswers questions from clients confidentlySells items and services that we offer and are able to execute successfullyGenerates creative and innovative menus while working closely with our ChefCoordinates with Event Sales Manager & Executive Chef to ensure profitable bookings.Evaluates each piece of catering business with Event Sales Manager to ensure business can be properly serviced.Assists Event Sales Manager with incoming client inquiries and develop relationships with new clients, including:menu selectionaudio visual needsevent space set uplogistics and timelinesspecial requestsDevelops strong communication with Executive Chef and Food & Beverage team.Develops a preferred vendors list and maintains vendor relationships.Other duties as assigned by your supervisor or manager.

Event Management

Hands-on management of events to ensure success, including but not limited to: setting up tables, running food, making drinks, running AV equipment, etc.Works with the on-site contact and assist with any requests in a professional and courteous mannerMaintains and implements efficient set up & tear down details and processes.Upholds & Improves 21c Service StandardsMonitors server hours/over-timeOrganizes return of any rental equipmentLead & Manage Event Captains and Event servers & bartenders

Communication

Maintains a good working relationship with guests, groups, as well as leaders and teammates from other departments.Demonstrates clear, concise written and verbal communication skills with team.Adheres to deadlines for both clients and internal departments.Maintains lines of communication between B&C and restaurant.Expert & Cheerleader for all things 21c. Can easily talk with guests about hotel, restaurant, museum and events.

Financial/HR

Follows accounting processes in regard to revenue reporting, ensures all events are reported and accounted for correctlyReview Daily Revenue Report for accuracy of covers, revenue and categorizationExpenses controlled to budget and reconciled correctly according to accounting proceduresReview General Ledger and reconcile with CheckbookConducts interviews, hires B&C team, implements training, evaluates team on regular basisTracks team calendar & write schedule for Event teamAll HR (People + Culture) processes followed for team including:Personnel Action Forms up to date on all teammatesReview Event team time clock activity for accuracy weekly

Administrative

Maintain & Update Delphi regarding events, menus, etc.Upkeep of all signage, menus, food labels, etc.Inform 21c Management Team of daily events and specific needs for eventsUpdate posted BEOs for internal teamsProvide clients with quick and informative responses to all event inquiriesLead weekly BEO meetingsDistribute finalized BEOs each Thursday to BOH Teams and all “boards”Inventory B&C supplies and place orders for upcoming week of B&C events (linens, a/v, soda, etc.)Perform accurate inventory of China/Glass/Silver/Serveware and work with F&B Director to order as neededAssist with B&C Executive SummaryDevelop and lead quarterly Event team trainings
Qualifications

 

Requires advanced knowledge of Event Planning.  May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.Competent with Windows-based computers and Microsoft Office and familiar with industry standard software.Demonstrated management skillsDemonstrates enthusiasm for all things 21c

•    Must pass a background check

Physical Requirements:

•    Must be able to stand and walk for long periods of time.

Must be able to carry full service tray comfortably.

•    Must be able to lift at least 50 30 pounds.

Education/Formal Training:

Four-year college degree preferred

Experience:

At least two years working in Event Planning/Management
Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm