• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Provide overall leadership and direction in all Events and Groups matters, and actively support the sales process.
• Serve as a highly visible, participatory leader who proactively engages with General Manager/Leadership Committee, Sales and Events Planning team members, external guests and suppliers
• Be an ambassador for customer service and team member care
• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Provide overall leadership and direction in all Events and Groups matters, and actively support the sales process.
• Serve as a highly visible, participatory leader who proactively engages with General Manager/Leadership Committee, Sales and Events Planning team members, external guests and suppliers
• Be an ambassador for customer service and team member care
• Minimum Years of Experience: Four (5) years Hospitality related experience in Catering/Events.
• Minimum of 1 year of leadership experience in hotel management.
• Business English and Japanese
• Demonstration of key attributes: Quality, Productivity, Customer Focus, Adaptability and Care
• Luxury or MICE hotel experience preferred
• Minimum Years of Experience: Four (5) years Hospitality related experience in Catering/Events.
• Minimum of 1 year of leadership experience in hotel management.
• Business English and Japanese
• Demonstration of key attributes: Quality, Productivity, Customer Focus, Adaptability and Care
• Luxury or MICE hotel experience preferred