• Proactively finding opportunities and leads for business growth by being closely in touch with clients.

• Entertaining and conducting hotel inspections with clients.

• Arranging appointments with clients off-site.

• Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.

• Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.

• Understanding client needs and providing a proposal which best suits their requirements.

• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

• Liaising and working closely with the related operation departments ensuring guest's requests and expectations are being met. • Converting active leads and achieving personal sales targets.

• Ensuring adherence to laws, regulations, and hotel policies.

• Assisting the team with any support that they require.

• Maintaining positive guest and colleague interactions with good working relationships.

• To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

• To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Proactively finding opportunities and leads for business growth by being closely in touch with clients.

• Entertaining and conducting hotel inspections with clients.

• Arranging appointments with clients off-site.

• Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.

• Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.

• Understanding client needs and providing a proposal which best suits their requirements.

• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

• Liaising and working closely with the related operation departments ensuring guest's requests and expectations are being met. • Converting active leads and achieving personal sales targets.

• Ensuring adherence to laws, regulations, and hotel policies.

• Assisting the team with any support that they require.

• Maintaining positive guest and colleague interactions with good working relationships.

• To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

• To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Passion for the hospitality industry and eagerness to learn

• An eye for detail • Be well spoken and an enthusiastic speaker

• Be comfortable with computer literacy • Good administrative, organizational, and problem-solving skills

• Excellent communication, sales, and customer service skills

• The ability to multitask, work in a fast-paced environment, and meet deadlines

• Current knowledge of industry trends and regulations are an advantage

• Passion for the hospitality industry and eagerness to learn

• An eye for detail • Be well spoken and an enthusiastic speaker

• Be comfortable with computer literacy • Good administrative, organizational, and problem-solving skills

• Excellent communication, sales, and customer service skills

• The ability to multitask, work in a fast-paced environment, and meet deadlines

• Current knowledge of industry trends and regulations are an advantage