Under the supervision of the Director of Events Sales is responsible for generating events revenue as well as assisting in the general management of the Catering Department.
MAIN RESPONSIBILITIES:
· Solicit new Social and Corporate business through direct external selling activities that also include but not limited to telephone calls.
· Respond to all catering inquiries, including walk ins, in a timely manner
· Assist with conference servicing in-house groups as required
· Negotiate all events arrangements with clients starting from proposal and contract stage till the final details prior to event dates
· Determine usage of banquet and any other outlets, all food and beverage arrangements, setup and any miscellaneous details with clients
· Ability to upsell to maximize revenue
· With help from Food and Beverage Director and Executive Chef, modify food and beverage offerings and prices
· Monitor the food and beverage minimum revenue is met by clients; cross-check all postings by banquet before sending final invoice to clients
· Assist in preparing weekly and monthly reports and forecasts in relation to assigned market segments
· Maintain complete knowledge of and comply with all departmental policies, health and safety regulations, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Issue and distribute banquet event orders (BEOs) to determine operations of all concerned departments
· Attend/conduct BEO meetings with kitchen, banquets, stewarding, av supplier.
· Suggest, confirm, and finalize menus.
· Coordinate activities of catering department with other departments to ensure excellent service to guests
· Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
· Monitor services provided by banquet staff.
· Participate in quality control activities.
· Interact with people beyond giving and receiving instructions, particularly interactions with co-workers and guests in completing assignments, resolving staff and guests’ complaints
· Keep Director of Event Sales promptly informed of all serious problems if required so corrective action can be taken immediately.
· Interact in courteous and professional manner with all guests, staff and community members.
· Respond in courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
· Create, implement, and monitor a sales action plan.
· Maintain close contact with wedding, social and corporate planners on a regular basis.
· Ability to entertain clients where appropriate
· Closely monitor market competition, especially in the Wedding & Social market
Qualifications
Minimum three to five years of managing experience in the hospitality industry with emphasis on weddings and social market in a luxury or ultra-luxury environment preferred.Bachelor's degree in Hotel Management, Business, Sales, Marketing or a relevant field of work, or an equivalent combination of education and work-related experience.Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others; knowledge of hotel operations management to include quality, operations; knowledge of and experience with luxury/ultra-luxury market niche required.Demonstrated knowledge of hospitality systems and software; understanding of hospitality industry trends, performance metrics and verbiage. Visa Requirement: Must be legally eligible to work in Canada.