Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a full-time Event Server also known as the Hospitality Service Technician to join our Operations team at our Commerce Square property in Philadelphia. The Hospitality Service Technician will report directly to the Service Manager/Supervisor.

What You’ll Do:

The Hospitality Service Technician will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients’ needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.  

Greet all clients with enthusiasm and friendliness

Maintain a warm and friendly demeanor at all times

Provide world-class service, in accordance with our Brand Standards

Set up, replenish, maintain, and breakdown Food and Beverage stations

Accommodate special client needs and last minute requests

Develop relationships with clients

Accurately answer client questions about culinary and our spaces in a friendly manner

Read, understand, and execute Program Execution Orders

Follow checklists and Standard Operating Procedures

Set up and breakdown conference rooms and refreshing rooms as needed

Perform facility maintenance

Maintain safe, clean, organized, and well-stocked work areas

Responsible for constant sanitation, organization, and proper food handling

Have full knowledge of menus, recipes, and other pertinent information

Perform opening, mid-shift, and closing duties in accordance with company standards

Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups

Maintain a professional appearance at all times

Maintain professional working relationships with team

Follows all Company drink recipes and procedures

Proficiently prepares blended and cold drinks provided by the cafe

Full knowledge of coffee and tea menu

Perform additional duties as assigned

What We Look For: 

Minimum 2 years server experience

1 year of coffee experience a plus

Basic knowledge of food and beverage

Proven excellent communication and interpersonal skills

Proven good organizational skills

Must be highly motivated and ready to lead other team members

Proficient in multitasking

Food Hygiene or Food Handling Certificate preferred

TIPS Certification preferred

Flexible and long hours are sometimes required.

Ability to move, carry, push, pull and place objects up to 25 pounds without assistance

Ability to reach overhead and below the knees

Ability to stand, sit, and walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $19/hr with overtime eligibility 

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces.  It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 37 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/.   

We’re Here For You: 

At Convene, you’ll receive:

Excellent health coverage for you and your family starting day one Medical and insurance navigation support through Eden Health Flexible vacation time plus time off for your birthday A Holiday closure each year to allow all employees to unplug and recharge  401K plan with company matching Professional development support  A chance to be part of a dynamic, growing team  The opportunity to have a significant impact on your team and the business in the work that you do  A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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