JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Event Services Program Manager will play a key role with the Meetings & Events team and Event Services. In this role you will manage a team of Event Services Specialists delivering customer-facing services that drive efficiencies for seamless workflow processes and the continued adoption of the Meetings & Events program globally. 

As an ideal candidate you thrive in a fast-paced and constantly evolving environment. You are highly consultative and collaborative, with the ability to manage a team to ensure objectives are met and navigate escalations to ensure customer expectations are exceeded. 

Key Responsibilities

Team Management:Oversee the global Event Services/Intake team across, ensure direction and training for the highest level of customer service with an experience focusMotivate a team built around collaboration, clear and consistent communication, continuous improvement, and respectConduct regular performance evaluations and provide constructive feedback to support professional growthEscalation point for Event Services team to identify and solution with a customer obsessed focus for a much-improved experienceDrive team utilization of event technologies, as well as document management and communication toolsCustomer Escalations:Provide strategic consultation and guidance for complex requests to ensure service delivery and excellent customer experiencesService as the first point of contact for customer escalations and concerns related to the securing event services.Process ImprovementSupport global operating procedures, document process, and provide recommendations for continuous process improvementsEstablish relationships and cross-collaborate with key internal teamsDevelop and maintain standard operating procedures (SOPs) for event services operationsProvide key input for data and reportingCollaborate with event service vendors to ensure seamless integration of their services into Amazon’s event management process.Immersion in company culture for application and exampleSupport overall Travel and Events organization goals, initiatives, and strategyPerform additional job duties as requested

Basic Qualifications

2-4 years college degree or 4-6 years of equivalent work experienceMinimum 4 years of experience working in meetings/events industryMinimum of 2 years of people management or supervisory experienceUser experience with common Meeting Management systems and toolsSelf-motivated, flexible, and adaptableCustomer obsessed and process drivenExcellent organizational skills, adept at managing time and establishing prioritiesExcellent leadership, communication, and interpersonal communications skillsExcellent computer skills in all Microsoft Office Suite applicationsExperience in handling customer escalations and resolving complex issues

Preferred Qualifications

Meeting & Event or Hospitality industry experienceKnowledge of Meeting and Event technology tools highly valuedExperience or knowledge of the Travel industryExperience working in a strategic meeting management (SMM) or centralized meeting/event program desiredInternational Meeting & Event experience valuedCMP (certified meeting professional) or other industry certification valuedComputer proficiency in Smartsheet, Quip and Visio desirableStrong problem-solving and decision-making abilities.Proficient in project management methodologies and tools.

Estimated total compensation range for this position is:

81,600.00 – 118,300.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable.  The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Arlington, VA, Nashville, TN

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.