SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for part-time Event Staff at Osceola Heritage Park, Kissimmee, Florida.  The Event Staff are responsible for directing patrons to their seats for shows or events by demonstrating excellent customer service skills, responding promptly to customer needs and requests for service and assistance.  The successful candidate must be able to work independently and handle most questions without assistance, and efficiently and courteously answer questions concerning pricing, seating, events, facility layouts and amenities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet each guest with a smile and encourage them to enjoy their visit to our facilitiesListen attentively to patrons' questions, concerns or suggestions and be prepared to answer their questionsInspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors; report any problems to the Event Manager on dutyKnowledge of the locations of the nearest restrooms, drinking fountains, smoking sections and concession standsFace the incoming patrons (not the floor) while standing at the top of your section or in the center of your passagewayConstantly scan the seating areas for any unusual happeningsScan your assigned area for cans, bottles, and any alcohol related problemsBe alert for any objects being thrown from the seating areas and from areas above your areaWatch for seat jumpers to protect the integrity of the ticketsPrevent patrons and vendors from blocking walkways and aislesAdvise patrons who are smoking that it is prohibited in the seating areas and direct them to the designated smoking areas outsideDirect and control the exiting of Patrons in the event of an emergency evacuationReport any incidents to the Event Manager on DutyReport any medical emergencies to a Manager on Duty; assist in completing an incident report, if necessaryThank patrons for attending the event and conduct a thorough search of your assigned area for any items left behindTurn in all lost and found articles to the Information/Customer Service deskAbility to use and operate Ticket Master Scanner to scan bar code on ticketRequire each person entering the facility to have a valid ticketExamine patron’s ticket for valid date, proper facility, show time and seat locationKnowledge of reading the ticket text to direct patrons to their seatsTake tickets at a pace to keep patrons steadily moving into the facilityDirect or escort patrons with ticket problems to the customer service desk or Event Manager on DutyOther job duties as assigned

QUALIFICATIONS

Must be able to speak, read and write EnglishProfessional attitude and appearanceAbility to listen and follow instructionsAbility to work independently and in a team environmentGood communication, customer service and sense of public relation skillsGood organizational and problem solving skillsAbility to work flexible hours including daytime, evening, weekends and holidays as needed      

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED)Guest services background preferred

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Ability to stand for long periods of time requiredAbility to use hands to handle ticketsAbility to see up close and far awayMust be able to climb stairs and move quickly from one area to another in a safe manner under restricted lightingConstant reaching, standing, walking and stoopingOccasional lifting and carrying up to 20lbsPerforming work through repetitive eye/hand coordination

WORKING ENVIRONMENT

The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

High noise levelExposure to weather conditionsRestricted lighting

NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodation to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.