JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What does this job involve?

The Event & Venue Global Manager leads the recruiting, staffing, performance management, budgeting and administrative support for the Global Event and Venue Specialist team. This position acts as a liaison between the client leadership and on the ground team, serving as a single point of contact who is overall responsible for resource support in alignment with key initiatives to the broader corporate strategy and vision.

Deploys appropriate SLAs, KPIs and data-driven insights to support service delivery, and process improvements.

Build relationships with key stakeholders to assess internal customer needs and develop program capabilities in service, technology and data to drive program adoption.

Essential Duties and Responsibilities

Responsible for recruiting, staffing, performance management, budgeting and administrative support for contract.

Point person for escalations and issue resolution.

Build and maintain strong internal relationships with key stakeholders across the organization

Drive proactive stakeholder management/change management initiatives that result in increased adoption of services and strategies.

Build a collaborative relationship with client management team to share and leverage best practices and drive innovation.

Ensures that quality processes and tools are incorporated into all daily activities to drive process efficiencies, standardization and optimization.

Investigates and resolves business partner issues/problems.

Primary enterprise SME and contact for program management support for Global Travel and Events team.

Skills

Strategic and creative thinker

Highly developed problem-solving skills

Excellent written, verbal and interpersonal communication skills

Strong financial acumen for budget management skills

Proficient with Google Suite

Understands event technologies

Strong influencing skills and presentation skills

Abilities

Ability to effectively manage multiple projects

Data and process driven

Innate attention to detail

Team oriented, customer-centric, results and deadline-driven

Sets priorities and able to work in a fast-paced, multi-project environment

Takes ownership and proactively find solutions and resolve issues

Acts with a sense of urgency and calm under pressure

Ability to work independently and autonomously

Experience and Qualifications

Bachelor's Degree or equivalent work experience required

5+ years of experience of hospitality/direct client support

Proven track record of leading high-performing teams

Proven ability to interact with C-Level management

Experience delivering a program to support multiple functions, evaluating existing systems and processes in order to improve and grow them to support the business

Previous experience with remote or virtual team members and direct reports

Strong organizational and analytical skills, excellent written and oral communication skills, including experience in strategic business discussions that require the ability to form a strong point of view

Job Requirements

Ability to travel up to 30%

Requires irregular work hours, including weekends and holidays as needed

Ability to stand for extended periods and lift up to 50 pounds

Must have a valid U.S. driver's license and valid passport

 

Estimated total compensation for this position:

110,000.00 – 137,900.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.