JOB SUMMARY 

Serve as contact person for clients, vendors, and meeting planners and communicate with them by phone and email to respond to questions and requests. Promote awareness of brand image internally and externally. Assist manager/supervisor in making telephone calls to specified individuals. Design, confirm, and communicate room layouts and set-up requirements for special events. Manage pre-event billing details, such as writing proposals, costing out events, developing the banquet event order, and obtaining deposits. Enter and locate work-related information using computers and/or point of sale systems. Receive and distribute incoming faxes to appropriate personnel and guests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using computer, mail, or facsimile machine. Operate standard office equipment other than computers  

CORE WORK ACTIVITIES

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.  

Welcome and acknowledge all guests per company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.  

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.  

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards.  

Attention to customer service with a professional and pleasant personality. 

Available to work a flexible schedule including evenings, weekends, and holidays.   

Perform other reasonable job duties as requested by Supervisors.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.