Events Operations Manager Job ID 183608 Posted 16-Oct-2024 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) Los Angeles - California - United States of America Are you ready to start an exciting career with CBRE? About The Role: This job is part of the Events job function. They are responsible for the creation, management, and execution of events for internal and external clients. What You'll Do: + Serve as primary contact with clients for meeting & events forecasts and strategies. Troubleshoot and resolve client inquiries and raised complaints. + Prepares and communicate weekly summaries of newly booked Client Events to the overall team Track all expenses, oversee event budgets and timelines, and oversee ongoing, quarterly, and annual financial reports. Report appropriately and keep General Manager apprised of significant variances or concerns. + Implement improvements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure efficiency and present findings to management. + Lead the execution of all CMC self-produced trade shows from start to finish by overseeing on-site operations and working hand in hand with the events team to ensure the best possible show and experience for event attendees. + Ensure operations and vendors are aligned with location requirements. + Assists events team with temp rental requests, emails, tours, and contracts. + Assembles creative and innovative event activations based on internal capabilities or outsources to qualified vendors when appropriate. + Manages Audio/Visual for all Events + Orders, manages and organizes Inventories for all Events project needs, including: Furniture, Equipment, Signage, Décor, Props, and Supplies + Works with Senior Marketing Manager to complete the following: Signage Plans and manages delivery and installation of all Signage for Events and CMC Property needs, implements special event environments and displays, including lounges, mannequin, and creative displays, produce Decks, Guides, Reports, and other materials required for Event internal team-facing and external client-facing needs. + Outsources and manages event-setup crew as needed + Liaisons with Engineering Team and manages Event build-outs and other projects as needed + Performs all administrative responsibilities that falls under Events Operations and assists Team with administrative tasks as needed + Assists with Special Projects as needed by Events, Tenants, or CMC Property + Participates in client, attendee, and tenant outreach as needed, including call campaigns, email outreach, site visits and meetings + Participates in Events Team customer service activities including Event Registration, Exhibitor Relations, Event Greeting, etc + Acts as liaison and manages relationships with CMC Hotel Partners + Accountable for tracking department SLAs, critical metrics, and benchmarks. Monitor related performance data and identify solutions for gaps. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own field and how it integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. What You'll Need: To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job field and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mentality. + Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. + Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more. + Strong organizational skills with an inquisitive, can-do approach. + Fashion knowledge, experience, and interest are essential. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why CBRE? When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Events Operations Manager position is $75,000 annually [or $36.06 per hour] and the maximum salary for the Events Operations Manager position is $90,000 annually [or $43.27 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)