Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The EVP, President of Business Services will have full responsibility for the marketing and business services sales channels across the Optimum footprint, a brand of Altice USA. This role will report to the CEO, with a strategic focus on ensuring the success and growth of the business services division, focused on ensuring all sales channels (inbound/outbound, retention, SMB, enterprise, carrier, business development, etc.) are optimized for growth. This executive will have full accountability for the P&L tied to key performance metrics across these verticals and the associated enablement functions (network services, care, product) and along with ownership of each channel’s business case and strategy to ensure the operations are performing to deliver on gross adds, profitability and ROI targets, while establishing a best-in-class customer experience.

Responsibilities Regularly assess and maintain a key market focus, balancing potential market share, competitive local, regional and national gains and ratios needed to drive growth Establish a culture of action, urgency, and discipline, with continuous data-driven decision making and performance measurement Optimize go-to-market strategy to manage customer segments most effectively, operate as strategic yet hands-on, adaptive executive who can reinvent the playbook and evolve the business for the current ecosystem; analyze new market verticals to help inform GTM efforts Partner with cross functional teams to ensure the B2B product roadmap and associated business cases are met, and drives the right end-to-end CX and associated business performance Create roadmap initiatives to establish net-new customers and develop anti-churn strategies for onboarding as well as existing customers through a robust base management strategy Build and mentor a high-performing team with continued focus on employee experience, ensuring active leadership throughout all sales channels Work closely with sales channel leaders to assess sales channel performance and ensure they are optimized, including potentially exploring new GTM methods; assess business plan, processes, and talent to ensure the brand is best being represented, in the right communities that can drive profitable new customers and expand accretive penetration with existing customers Assess and advance the virtual/sales contact center channel, business plan and processes, focused on driving sustained growth and ROI in this channel Assess and advance all business services channels Guide competitive positioning by ensuring the product and brand are being positioned in the proper hyper local markets, as well as regional and national markets, to ensure strong customer experience Ability to regularly be present in Headquarters in Long Island City, NY, while also regularly being present in the Optimum field across 21 states; Travel required Strong stakeholder partnership across key leadership roles

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Qualifications BA required/MA or MBA preferred Minimum of 10+ years business sales and go-to-market leadership, along with successful P&L ownership and growth experience; proven track record of consistent delivery against business plans and targets and ability to drive business performance transformation Experience in broadband, mobile, cable industry or similar regulated B2B industry P&L leadership and mindset with a strong track record of growth Proven experience building a culture of data-driven decision-making, action, and delivery Experience managing across a diverse and highly distributed footprint strongly preferred Proven ability to collaborate across technology, operations and product teams to optimize and expand product offerings and solutions while driving growth and delivering of customer promise Robust understanding of SMB through enterprise customer behavior and experience using different channels to engage target markets and audiences Proven executive presence, strategic capabilities, effective collaborator, and superior influencing skills Demonstrated experience developing and providing sound, data-driven guidance and decisions to executive leadership on business strategies and performance Demonstrates influential leadership with authentic motivation capabilities, and proven ability to successfully manage through transformation and change

 

Leadership Competencies:

Transformation-oriented executive with a strong sense of urgency; demonstrates the perseverance and open-mindedness to lead and drive change Excellent communicator with a confident and collaborative style, adept at aligning internal and external stakeholders Hands-on operator and adaptive executive who can reinvent the playbook and evolve the business for the current ecosystem Inspiring leader who can assess, attract, and develop talent

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

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This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $375,000.00 - $500,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.