Coordinating and supporting all activities of the Environmental Services Department:

Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the age and/or cultural diversity of the customer served in his/her assigned area. Maintains required core competencies. Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.) Trains staff and maintains position descriptions and performance evaluations. Plans and adjusts staffing without undue overtime. Minimizes price increases to run an efficient operation. Performs regular inspections of patient, public, and private areas. Maintains and accounts for inventory of Environmental Services equipment, and supplies. Develops methods for implementing and monitoring standards of performance to bring about improvement. Works closely with nursing and other staff to ensure patient rooms are clean and sanitized to standards. Develops standardized cleaning schedules for all assigned areas. Utilizes orientation, in-services, programs, and individual counseling to develop competent Environmental Services Staff. Implements policies and procedures for department operations. Demonstrates good communication skills with staff, employees, and patients. Maintains an environment that is sanitary, attractive, and in an orderly condition. Serves as a role model in attending required courses, meetings, and in pursuing lifelong learning. Supervises, coordinates, and/or participates in performing various tasks. Maintains current records on each employee to monitor completion of orientation, health safety, in-services and continuing education. Administers employee evaluations accurately and in a timely manner, documenting employee’s strengths and developmental needs. In charge of department interviewing, hiring, counseling, suspension, probation, and termination processes.

 

COMMUNICATION AND INTERPERSONAL EXPECTATIONS:

Demonstrates communication skills necessary to interact with persons of varying age and/or cultures. Answers telephone as assigned, routes calls or takes messages appropriately. Supports the Mission and Philosophy of the hospital and the Department. Demonstrates an understanding and application of these policies. Respects confidentiality. Utilizes chain of command appropriately to resolve issues.

 

QUALITY IMPROVEMENT / LEGAL COMPLIANCE:

 A. Quality Improvement

Participates in hospital quality activities as required. Participates in department quality activities as required. The employee will adhere to organizational/-departmental customer service standards.

 

B. Demonstrates understanding of Legal Compliance issues and their responsibilities for same.

Participates in yearly legal compliance training. Explains departmental chain of command. Explains purpose of Legal Compliance Hotline and utilizes if indicated. Participates in departmental Legal Compliance plan. Attends Orientation/Re-Orientation Completes Annual Department Competencies

 

PROFESSIONAL DEVELOPMENT:

A. Promotes positive public relations for the department and the hospital.

Presents self in a professional manner; assists in community service programs as requested.

 B. Attends required department meetings, in-services and educational programs.