Join the elite Performance Intelligence team within the Performance Consulting organization. We empower organizations to achieve optimal performance and strategic agility through cutting-edge process intelligence, transformative operational solutions, and advanced risk management. Our mission is to drive sustainable growth and foster a culture of operational excellence. The Exam Ready Program within Performance Intelligence manages a proactive framework utilized by First Line of Defense to ensure compliance with standards for self-assessment of the operational risk and control environment.

As a Process Improvement Manager in the Exam Ready Team, you will co-own over 300 self-inspection criteria designed to guide business partners in identifying risks within their processes and determining effective risk mitigation strategies. You will also host large forums to educate our community on assessment methods and best practices related to Firmwide policies and standards.

Job responsibilities:

Investigate and annually update Inspection Criteria Topics by meeting with Subject Matter Experts across the firm to review and revise questions, ensuring alignment with Firmwide policies, standards, and procedures. Lead monthly Forums to educate clients on inspection and controls processes, fostering collaboration between various Lines of Business to address observations and identify resolutions. Conduct Discovery Assessment Engagements with Process Owners, conducting multiple deep-dive discussions to help the business analyze gaps in their processes and ensure regulations, policies, and controls are functioning appropriately. Onboard Lines of Business to the Exam Ready Program by crafting comprehensive charters, strategic project plans, tailored training approaches, and robust communication plans in collaboration with Sponsors, ensuring a seamless transition and full alignment with the Program. Conduct annual sessions with all business partners to understand established processes and ensure program alignment. Produce and disseminate comprehensive metrics and reports, providing precise analysis of data and trends. Develop deep trust-based partner relationships with community members

Required Qualifications, Capabilities and Skills:

7 plus years of financial service experience in controls, audit, quality assurance, risk management, or compliance Proficient knowledge of control and risk management concepts, Firmwide policies and standards and the Legal & Regulatory Change Management (LRCM) process Ability to successfully operate across businesses and functions with strong influencing and relationship management skills Experience in speaking and presenting to large audiences as well as smaller groups; Strong written and oral executive-level communications skills Skills in Excel, PowerPoint, SharePoint and analytical skills; ability to articulate complex processes that are easy to understand; knowledge of Alteryx and Tableau a plus Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions Self-motivated and executes deliverables with speed and precision

Preferred Qualifications, Capabilities and Skills:

Experience with implementing or auditing Quality Management Systems, e.g. ISO 9000, Certified Quality Auditor Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies)

 

This role does not offer visa sponsorship.

Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.