Job Seekers, Please send resumes to resumes@hireitpeople.com Complete Description:  Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:-Handle difficult situations with clients and turn them into a win for the desktop support team-work trouble tickets from system-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on-solve issues desk side and through remote desktop-answer how to questions and resolve issues related to applications, printers, connectivity-setup and install new PC’s, -maintain a positive outlook, be professional, and provide excellent customer service
This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty.
Greater detail outlined in the skills matrix.
Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

SkillRequired / DesiredAmountof ExperienceAbility to work independently and take initiative in resolving desktop issuesRequired3YearsExperienced in PC (desktop/laptop/thin client) support - both desk side and remoteRequired3YearsExperienced in PC operating system support - Windows 7/10 installation, patching, and troubleshootingRequired3YearsAbility to troubleshoot issues with Microsoft Office 2010/2013Required3YearsAbility to troubleshoot issues with Microsoft Internet Explorer 10/11Required3YearsAbility to install and troubleshoot issues with a variety of in-house developed and 3rd- party softwareRequired3YearsExperienced in Windows networking TCP/IP configuration and troubleshootingRequired3YearsAbility to modify system registry (regedit)Required3YearsExperienced in Google device (Chromebox/Chromebook) supportHighly desired1YearsExperienced in support of the Google Office Suite of productsHighly desired1YearsPrinters - troubleshoot network printer connectivity issuesHighly desired3YearsPrinters - hardware maintenance (toner/maintenance kit replacement)Highly desired3YearsThorough understanding of Microsoft Active Directory - client sideHighly desired3YearsAbility to use industry standard remote tools - preference for SCCMHighly desired3YearsExperienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDocNice to have3MonthsIndustry certification (A+, Network+, MCP, etc.)Nice to have