SUMMARY:

Responsible for completing daily tasks within the Exceptions Processing – Exceptions team.  These tasks include researching and updating non-post items, reviewing stop-payment requests for accuracy, answering customer phone calls, responding to branch e-mails, and preparing daily print files for processing. 

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.

Understanding of check processing and the flow of non-posts and stop payments

Excellent verbal, written and presentation skills with the ability to define and solve problems.

Team player with a positive outlook

Ability to work independently and meet communicated deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Research and process daily non-post items in the IBS Insight system

Review daily stop payment requests for accuracy

Review accounts with a status of frozen/limit status for payment processing

Answer incoming customer calls regarding non-post and stop payment items

Process letter files for daily print submission

Deliver customer service within bank defined expectations

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Demonstrated proficiency in basic computer applications such as Microsoft Office.

Knowledge of FIS IBS Insight and Exceptions Processing applications preferred.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.