Office Associate:
Job Description
As an Office Associate at the Exchange, you’ll function as a jack-of-all trades for the store. If you are highly adaptable and enjoy a job where no two days are the same, this is the position for you. Your primary duties will involve Greets and directs visitors to the appropriate area or person, receives and routes incoming calls, and provides routing or general information to the public. Therefore, organizational skills and tidiness are important. Your knowledge of the store will also allow you to provide expert customer service and create a welcoming environment.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So, what can you expect as an Office Associate at the Exchange?Performs various routine and defined administrative tasks. May assist with general office tasks such as copying, receiving, sorting, and routing incoming mail and supplies.Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.Uses a PC for routine data entry and information retrieval using appropriate systems, software, and hardware.Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer.Performs other duties as assigned.We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job QualificationsAble to learn and adapt to current technology needsClerical/administrative office experience preferred. Must possess the ability, knowledge, and skill to operate/use the appropriate systems, software and hardwareCompletion of high school or the equivalent.Additional Qualifications/Requirements: Willing to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersCash handling experience preferredExcellent communication skillsBasic computer skillsRetail experience preferred