Manulife Operations (Ops) Risk and Controls team is looking for a motivated individual who will support both the Ops Line 1B Lead and BCM Lead, and play a pivotal role in managing Ops Risk and ensuring business continuity. **Key Responsibilities** **Ops Line 1B:** + Support Ops Line 1B lead in driving key risk and control initiatives across operations and support the Line 1B program such as facilitating RCSA on business processes, incident management, audit preparation, QA and complaints Regional reporting, promoting risk awareness, corrective action plan monitoring and reporting on key risk and audit issues, and governance. + Work closely with Regional teams on control testing initiatives to assess the design and operational efficiency of the key controls under operations. + Support on adhoc projects, conduct workshops for current state assessment requests, EUCS and SOP refresh as necessary. + Provide support as necessary for newly launched programs such as Operational Resilience for critical operations and Records management program. + Provide support for clear desk inspection on a quarterly basis. + Responsible for annual FATCA/CRS reporting to IRAS, and perform annual remediations as per the regulatory cycle. + Work closely with local and regional compliance in successfully completing the data reviews for FATCA/CRS reporting. **Business Continuity Management (BCM):** + Business Impact Analysis and Training Support: + Assist in organizing and facilitating Business Impact Analysis (BIA) workshops to assess potential risks and impacts on business operations. + Support the delivery of awareness training sessions to enhance organizational understanding of BCM practices. + System Maintenance: + Maintain and update the BCM System of Record and SharePoint site to ensure accurate and accessible information. + Testing and Simulation: + Aid in the planning and execution of Call Notification Exercises, Alternate Site Testing, Crisis Management Drills, and Tabletop Simulation Exercises to validate BCM strategies. + Audit and Review Support: + Collaborate with relevant departments to gather and prepare required documentation for audits, quality assurance inspections, and governance reviews. + Coordinate the submission and consolidation of evidence and reports. + Information Management and Crisis Support: + Assist the BCM Lead in managing information flow and documentation during crises, ensuring accurate and timely records. + Take minutes during meetings and manage logistics to facilitate effective crisis management operations. **Preferred Qualifications:** + Bachelor's degree with a minimum of 4 years of experience in business continuity management, risk management, or insurance operations controls, preferably within life insurance operations. + Strong understanding of core insurance operational processes, business continuity management processes, and/or risk management principles. + Organized, diligent and meticulous, with a keen eye for details + Strong communication skills (both verbal and written) + Ability to manage multiple priorities effectively and adapt to changes + Ability to collaborate effectively with multiple stakeholders and exhibit excellent interpersonal relationships. + Ability to remain calm and efficient in high-pressure situations. **Manulife is an Equal Opportunity Employer** _At Manulife_ _/John_ _Hancock_ _, we embrace our diversity. We strive to attract,_ _develop_ _and_ _retain_ _a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment,_ _retention, advancement_ _and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,_ _colour_ _, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law._ _It is our priority to remove barriers to_ _provide_ _equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process_ _._ _All information shared during the accommodation request process will be stored and used in a manner that is consistent with_ _applicable laws and Manulife/John Hancock policies_ _. To request a reasonable accommodation in the application process, contact_ _recruitment@manulife.com_ _._ **Working Arrangement** Hybrid **Referral Bonus (if applicable)** **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid