Job Requisition and Talent Acquisition consultant contact

Req: 134610

TA Consultant: Lebohang Monate

Role: Executive CDR Preventions and Enablement 

Advert closing date: 11 July 2024

 

Job Family Project, Process and ProductCareer Stream ProcessLeadership Pipeline Manage FunctionJob Purpose

To develop Client Debt Management Preventions and Enablement strategies through effective leadership, process & people management. To support the CDR business with the best practice Enablement and Prevention strategies to achieve winning bottom-line results. 

Job Responsibilities Develop and implement Client Debt Management strategies, using test-and-learn methods, leveraging customer segmentation & predictive modelling.  Improving call centre operations performance with predictive diallers, campaign management, contact optimisation (RPC’s) and driving impactful Quality Assurance and Coaching. Pre-delinquency Management: executing prevention initiatives and early risk detection drivers. Ensure adequate portfolio oversight to timeously action appropriate strategies in the mitigation of losses through the continuous involvement in all Prevention, Collections and Recovery initiatives. Implementing and managing Credit Risk Insurance and Staff Debt Rehabilitation CVP.  Optimise resources and minimise cost by proactive management of all resources (internal and external) Manage and maintain mutually beneficial relationships with external vendors by frequent interactions of agreed delivery expectations and standards Keep abreast of micro and macro influences that may impact on the successful execution of departmental goals and ensure continuous team communication to mitigate same Inculcate adequate system utilisation and application in support of Collection productivity optimisation through continuous systems application and training Identify and execute adequate reporting frameworks and audiences to ensure comprehensive performance reporting through formal and informal reporting channels. Create appropriate environment for high performance culture by providing leadership insight, succession planning and organising coaching and up-skilling of the team. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification Masters in business administration (MBA), Masters  Essential Certifications Formal certification from relevant professional bodies Minimum Experience Level

 

10 years’ experience in collections, credit risk management and recoveries within a lending environment with 5 years in a senior management role. Technical / Professional Knowledge Capacity planning Communication Strategies Employee engagement methodologies Leadership development Organisational behaviour theory Principles of project management Relevant regulatory knowledge Strategic HR planning principles System Development Life cycle(SDLC) Service orientated Architecture (SOA) Behavioural Competencies Energizing the Organization Establishing Strategic Direction Operational Decision Making Business Savvy Cultivating Networks and Partnerships Financial Acumen Strategic Influence Leading Change

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Please contact the Nedbank Recruiting Team at +27 860 555 566