You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

 

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

 

Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services are responsible from driving our Membership Model forward, represent a significant opportunity to help drive our growth over the mid-to-long term. 

 

The ideal candidate must be seasoned and experienced in handling a wide range of administrative related responsibilities including building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.

 

Day to day responsibilities include, but are not limited to:

Calendar management across time zones

Scheduling meetings with senior executives and strategic partners both internally and externally

Preparing, reviewing, and processing expense reports, in line with company T&E policy

Scheduling domestic and international travel as appropriate

Administrative support for team activities and special projects

 

Minimum Qualifications

Ability to manage multiple priorities, make sound decisions, and maintain discretion and confidentiality of sensitive information.

Excellent communication skills, both written and oral; strong relationship-building, and collaborating skills across multiple band levels.

Highly organized and solution-oriented individual with the ability to handle multiple tasks concurrently is a must.

Proficiency and quick adoption to technology and tools (virtual meetings, travel and expense management, purchasing capabilities, etc.)

Tactful and discrete with a mature and professional attitude to work.

Team player who is dependable, enthusiastic, and has a positive attitude.

Ability to remain calm under pressure and effectively manage change upon short notice.

Ability to respond to requests quickly and execute tasks accurately.

Ability to think end to end around assigned projects and responsibilities.

Ability to work under pressure, to tight deadlines and with strong attention to detail and timely follow-up.

Based in NY and willingness to work at least three days on site in the NY Tower

Proficiency in MS Office applications (Outlook, Word) and other enterprise software (Slack, expense management tools like Concur)

 

Preferred Qualifications

5+ years in corporate administration functions

Salary Range: $24.05 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.