Executive Assistant – Krakow
Bringing smiles is what we do at TTEC… for you and the customer. As an Executive Assistant working on site in Krakow, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
The Role:
Our Global Partnerships team powers extraordinary user experiences through partnerships that solve users’ needs, advance our partners’ goals, and further the client’s mission. Our team provides meaningful solutions — from helping publishers and developers grow their businesses through monetization solutions, to helping our long-term partners anticipate and navigate change in a way that delivers economic and reputational value. We build and distribute products through partnerships across a multitude of product areas, including Ads, Search & Assistant, Geo, Platforms & Ecosystems, Devices & Services, Health, Retail, Payments, and more. We collaborate across the company, ensuring a coordinated approach when engaging with our most complex and strategic partners.
Team Overview:
The Executive Engagement team within the Global Partnerships Strategy & Operations organization offers data-driven and cross-functional business-critical insights to inform our client's senior executives during their partner interactions. We assist client’s executives and their teams to advance strategic partnerships and new initiatives through executive touchpoints and relationships. We stay focused on aligning the highest-level company priorities with effective day-to-day operations.
What You’ll be Doing:
You will support our team's operations by maintaining data tracking and reporting, developing cross-functional training materials for new tooling solutions, and upholding a high standard for the development and deployment of exec-facing and team enablement materials.
Data Maintenance:
Streamline and maintain data related to executive engagement interactions to enhance analysis of executive time allocation.
Regularly evaluate progress against OKRs and identify areas for improvement based on data.
Team Enablement:
Create documentation and internal materials to facilitate the adoption of new operational solutions by cross-functional colleagues, thereby improving team efficiency.
Train team members on effectively leveraging enablement materials.
Attention to Detail:
Ensure that all materials are crafted to the highest standards, with consistent formatting that is easily comprehensible by our executives.
Aggregate inputs from various sources into a single, well-organized document tailored for executives.
Prior experience in executive communications and/or speechwriting is helpful but not required.
Responsibilities:
• Collaborate closely with the Partnerships Executive Engagement team to provide day-to-day operational support, primarily in data aggregation, updating resources/templates, and layout of exec-facing documents and reports.
• Analyze executive engagement data, maintain a dashboard highlighting progress towards OKRs, and advise the team on optimizing executive interactions with partners based on trends and insights extracted from the data.
• Develop and maintain clear documentation to guide cross-functional stakeholders on effective executive engagement strategies.
• Partner with the Partnerships Tools team to drive operational rigor in support of new features for our Events tool, including helping track feature requests and use cases, updating and deploying training/enablement materials from the Tools team, and providing user support as needed.
• Work collaboratively to aggregate relevant information and distill findings into high-quality exec-facing documents (e.g., briefings, reports, etc). Manage projects and deliver timely outputs, particularly before executives' busy partner engagement plans (e.g., major events).
Minimum Qualifications:
• Relevant 5 years working experience
• Bachelor's degree or equivalent practical experience.
• Exceptional organizational skills and ability to manage multiple complex workstreams simultaneously.
• Experience working with executives and/or senior external stakeholders
• Ability to work with minimum supervision and independent decision making skills
• High attention to detail
• Proficiency in Workspace applications (e.g., Sheets, Docs, Slides).
Preferred Qualifications:
• Experience in operations within extensive/global organizations.
• Excellent analytical, problem-solving, and quantitative modeling skills.
• Critically reviewing processes and suggesting changes
• Exceptional communication, interpersonal, and presentation abilities.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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Location/Division Krakow (City), Lesser Poland Job Requisition 03XQW Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs Sales Delivery Director Krakow (City),Poland