Description Citizens Private Bank continues to grow its strategic initiative across California and other markets. This role is an integral member of the Operations leadership teams supporting the Chief Operating Officer, functioning as key support for leadership, projects and initiatives, and overall business execution. Initiatives can include overall tracking and progress, impacts to business operations and related parties, training and communication, data and reporting, administrative items, and overall business readiness. Helping to drive overall results for the Private Bank, the Executive Assistant, as part of the larger administrative function, will provide administrative support to COO and backup as necessary among other executives/team members. Ideal candidates will demonstrate a high level of sophistication, professionalism, initiative and accountability. Primary responsibilities include: + Support COO with expense management, travel, and schedule, technology support, phone and email responses/monitoring, and also provide support to team members as needed in line with business deliverables. Will attend meetings and take notes, action items, and actively follow up, as appropriate. + Project support/leadership may include allocating resources, assigning tasks, monitoring progress to ensure timely completion of deliverables. + Business support in the process of identifying areas for improvement, process optimization and workflow efficiency, and collaborate with internal partners to problem solve/support solution + Project support related to service delivery and performance, which involves proactively identifying and addressing issues or bottlenecks in service delivery, striving for continuous improvement. Qualifications + 3+ years in business analysis/support role leading formal process improvement and project manager/coordinator functions within the financial services or related industry preferred + Previous administrative support experience of a senior executive required – 2+ years minimum (calendar management, email, travel, expense reports, etc.) + Demonstrated 3+ years of utilizing strong written and verbal communication skills within a sophisticated/high profile client service environment required + Competent in Systems knowledge with 3+ years experience in MS Office; SharePoint & Teams required (or similar software) + Demonstrate attention to detail, action-oriented focus, effective time management skills required + Bachelors degree preferred + Ideal candidate maintains a positive attitude in an environment with quickly changing priorities and brings a growth mindset Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M - F 8:00 AM - 5:00 PM (some days will require staying later until 6:00 PM apx or starting early for East Coast hours) + Flexibility is key Pay Transparency The salary range for this position is $80,000 - 100,000 per year . Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/21/2025