Job Description: Are you ready to elevate your career in a fast-paced and dynamic environment? We are looking for a highly skilled and experienced Video & Collaboration Support Specialist to join our team. This role involves supporting our global Video Conferencing and Collaboration environment, specifically for company executives. You will have the opportunity to work with cutting-edge technology and play a vital role in enhancing the IT experience for our executives. Top Skills: + Over 3 years of experience in L1/L2 troubleshooting, desktop support, and conferencing solutions. + Proficiency in using collaboration tools, with a preference for candidates experienced in supporting MS Teams or Cisco Webex, and conference spaces/solutions. + Excellent communication skills and professionalism Responsibilities: + Provide exceptional white glove support for executives and VPs. + Deliver L1/L2 troubleshooting support in an enterprise setting. + Offer technical assistance and troubleshooting in helpdesk or desktop support roles. + Manage the setup and support of audio/visual/control solutions for executive meetings and events. + Support conference room technology and resolve user issues during conferencing meetings. + Utilize collaboration tools such as MS Teams and Cisco WebEx. Additional Skills & Qualifications: + Motivated to join a Fortune 50 company with opportunities for professional growth. + Demonstrates a commitment to continuous professional development through self-education. + Actively supports the company's Cisco Unified Communications Platform, including Video Conferencing, Cisco WebEx, and Microsoft Teams. + Ensures technology availability for company executives and VIPs. + Collaborates closely with Sr. UC Engineers on new project implementations, such as video conferencing upgrades, telepresence video wall implementation, and standardization on the Cisco UC Suite. + Possesses strong customer service skills, communication abilities, work ethics, professional appearance, and adherence to a dress code to support C-Level executives. Advanced Soft Skills: + Exceptional Communication: Ability to clearly and effectively communicate complex technical information to non-technical executives. + Professionalism: Maintain a high level of professionalism in all interactions, demonstrating respect, discretion, and confidentiality. + Problem-Solving: Quickly and efficiently resolve issues, often under pressure, while maintaining a calm and composed demeanor. + Adaptability: Flexibility to adapt to changing priorities and manage multiple tasks simultaneously. + Empathy: Understand and anticipate the needs of executives, providing personalized and attentive support. + Diligence: Ensure all aspects of conferencing services are meticulously managed and executed. Employee Value Proposition (EVP): This role offers significant growth and professional development opportunities through on-the-job learning and mentoring within a Fortune 50 company. You will play a key role in enhancing collaboration and productivity across the company's global businesses by supporting Video Conferencing and Collaboration platforms. Work Environment: + Business casual. This role involves interacting with C-Level Executives when troubleshooting Telepresence issues, requiring individuals with strong presence (communication and professionalism) in addition to technical skills. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.