We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK. Develops and maintains excellent rapport with quality gaming customers. Generates loyalty and revenue through building personal relationships with guests by understanding their likes and dislikes.Responsible for prospecting new guests through active players and providing them with information of player benefits.Makes phone calls and sends emails and letters to guests regarding events, promotions, or offers that take place on property.Assists in the development of programs to increase players’ worth/rewards while staying within established company guidelines. Greets and hosts customers, maintaining a high standard of courtesy, friendliness, and a hospitable attitude while representing management at special events.Assists customers in following procedures to obtain show reservations and complimentary privileges. Assists with hotel room reservations along with all promotions and events (meet/greet guests, swipe cards, hand out gifts, build relationships, etc.).Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy. BRING US YOUR BEST. College degree or equivalent preferred (Hospitality, Business, or a related field).3 to 5 years of experience in Casino Operations or Customer Development.Advanced customer service skills and problem-solving skills required.Salesforce experience preferred.Knowledgeable in CMS/LMS/EMSiMicros, data entry, and ability to read and interpret output from computer.Excellent leadership, organization, communication, and administrative skills.Must be able to work any day of the week and any shift, including holidays and weekends.Must pass background check, hair follicle drug test, and MO Gaming License Process.Must present a well-groomed appearance. STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Connect With Us! Not ready to apply? Connect with us for general consideration.