JOB SUMMARY:

      Responsible for ensuring that Caesars Entertainment casino guests enjoy a favorable gaming and leisure experience, authorizing complementarities in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require. 
 

ESSENTIAL JOB FUNCTIONS:  

Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. Responsible for; disseminating information from a variety of sources to the host staff, conferring with the host staff regarding problem resolutions and credit decisions and authorizing airfare reimbursement in amounts above casino host limits  Additional responsibilities include: telemarketing, filling slot special events, providing casino floor coverage, ensuring casino guests are serviced properly and enjoy their experience, and securing reservations for tickets, transportation and other items guest may require  Will be active in prospecting for new casino business  Will be proficient in analyzing and evaluating slot and table games play  Will be proficient in casino credit evaluation and administration  Will have strong slot database or strong slot following  Interact with casino operations personnel to identify and establish relationships with previously unsolicited customers and affiliate these customers to Caesars Palace  Provide personalized service to casino guests by arranging future trips and needs while in-house  Make prudent complimentary and credit decisions in accordance with guidelines  Settle customer billing and credit disputes  Participate in Casino Marketing special events  Authorize casino credit up to $50,000 and authorize airfare reimbursement up to $5,000  Act as ambassadors of Caesars Entertainment  Apply effective telemarketing skills  Assist the collection department as required  Assist casino host staff with customer problem resolutions. 

 

QUALIFICATIONS:  

Required to speak Mandarin fluently 3 to 5 years’ experience as a casino host  must be computer literate  must be able to work flexible hours when necessary hosts are to divide their time between the casino floor and telemarketing their guests  Excellent communication skills and telephone etiquette; courteous, friendly, outgoing personality; Self-motivation and organization skills Accuracy and attention to detail  Thorough understanding of casino games, theoretical, actual and comp ratios;  Bachelor’s degree preferred; high school diploma or equivalent required.

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

Fast paced environment  High volume environment with heavy phones Constant walking and standing throughout shift Must be able to lift up to 25 pounds Maintain neat, professional appearance with good personal hygiene  This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).