About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Title: Executive Director, Business Operations
Location: Atlanta, GA (hybrid – 4 days/week onsite)
Position Summary
NCR Atleos Field Services maintains over 600,000 ATMs and installs more than 40,000 new ATMs annually across 60 countries, supported by over 7,000 field service technicians. They manage a global fleet of vehicles and a global training network and drive continuous quality and cost improvements.
Role Overview: The successful candidate will lead the continuous improvement (CI) and transformation of field service delivery, focusing on cost productivity, operational KPIs (safety, quality, delivery), process improvement and digital transformation. This position reports to the SVP, Global Field Services.
Key responsibilities include:
Drive the transformation of Field Services into a lean, proactive, automated, AI-informed, and availability-driven operation.
Manage a team of regional field operations leaders, consulting engineers, and project/program managers.
Collaborate with various teams and organizations, including field services, supply chain, quality, demand planning, IT, digital transformation, customer service management, engineering, sales, product management, marketing, legal, and HR.
Impact: This business-critical role will be a key driver of customer satisfaction in Services and deliver meaningful cost productivity back to the business.
Key Areas of Responsibility:
Team & Culture
Manage a team of up to 50 persons, accountable for achieving key operational and cost productivity targets
Foster a continuous improvement, customer centric culture that:
challenges historical norms
embraces innovation and sees change as the path to improvement
relentlessly focuses on areas of improvement and “lives in the red”
drills down past averages and reduces variation
proactively avoids escalations at customer and ATM level
delights the customer and improves customer satisfaction
is accountable to meeting business plans
Implement innovation as a full-circle process with a continuously evolving idea funnel
Identify an organizational structure and resources necessary to meet stretch business goals
Identify and effectively utilize cross-functional, matrixed resources to achieve goals
Cost Productivity
Achieve annual cost productivity target in Field Services in P&L
Develop long term CI and productivity strategy tied to Services vision and business strategy
Manage program deck including operational and financial impacts, and prioritized based on timeliness and business impact
Manage project execution
Proactive monetization of operational productivity improvements to P&L
Operational and financial readouts and reporting
Governance of completed programs (from project to standard process)
Region Operations
Achieve operational KPI improvements in areas of safety, quality and services delivery
Drive cost productivity projects into regions
Drive process & digital transformation into regions (new processes, software, tools)
Analytics & reporting
Qualifications:
Education:
Bachelor's degree in business administration, operations management, engineering or a related field.
A master's degree is preferred
Experience:
10+ years’ total professional experience
5+ years’ experience in a senior operations leadership / operations management role
Executive experience preferred
Skills:
Leadership: strong leadership and team management skills with global awareness and cultural intelligence
Strategic Planning: ability to develop and implement strategies that consider industry specific and global markets, trends, and challenges
Process Improvement: expertise in Lean process optimization and efficiency improvement
Project Management: strong project and program management skillsets
Financial Management: strong financial acumen including budgeting, financial analysis, cost control and reporting
Communication: Excellent verbal and written communication skills to effectively interact with diverse teams and stakeholders.
Good spoken and written English.
Problem-Solving: Strong analytical and problem-solving abilities.
Travel
Ability to travel domestically and internationally up to 10%
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#LI-hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.