Description: Job Summary:

The Executive Director of Mental Health and Wellness is accountable for the implementation of Kaiser Permanente Mental Health & Wellness and Addiction Care strategies and setting the clinical vision for the service line and care delivery team in the market. The Executive Director partners with the Medical Director (dyad partner) to provide strategic and administrative leadership for physicians, directors, managers, and staff delivering mental health and addiction care services and integrating and implementing appropriate standards of care and service delivery models. The Executive Director will provide leadership and direction in partnership with the Medical Director (dyad partner) for strategic and service delivery planning, policy/procedure, and design of plan-wide mental health and addiction services. The Executive Director works with market and department leaders to foster a culture of and commitment to cost effective member care, customer service and satisfaction, operational excellence, and ethical and compliant behavior.

Essential Responsibilities:
Strategic Direction Lead the development and execution of service line strategies and work plans in accordance with KP-s vision, mission, and operating plan and in alignment with the National Mental Health and Wellness & Addiction Care StrategyLead the development, delivery, and management of designated services and models to achieve breakthrough performance, including ongoing improvement and trans formative models across mental health wellness and addiction servicesProvide strategic direction, leadership, and programmatic recommendations over areas of accountability Stay abreast of current health care and public policy trendsAssures compliance with administrative, legal, and regulatory requirements of the Health Plan Contract and government/ accrediting agenciesRepresent Kaiser Permanente, with an emphasis on integrated mental health/wellness and addiction care service delivery to the Kaiser Permanente marketBusiness DevelopmentPartner with Medical Director (dyad partner) and other physician leaders to develop market strategies and growth partnerships with Sales and Broker groupsParticipate in the expansion of mental health and addiction network providers and contracts across the region, including participating in work groups to explore new opportunities, joint ventures, and other innovations with groups that support the region-s strategic plan and growth opportunitiesIdentify and evaluate opportunities to grow enrollment, improve cost, quality, access, and service performance in the assigned market.Develop and maintain relationships with provider groups, hospitals, purchasers, brokers and key policymakers in the local marketOperations Management & Performance ImprovementLead complex change management and improvement efforts associated with access to care, service, clinical quality and safety, staff engagement, practice efficiency and affordability goalsDevelop and engage in initiatives that promote organizational alignment and improve organizational performanceDirectly and through subordinates, plan, organize, direct, and control the operation of mental health/wellness and addiction servicesDevelop and engage in both market and national initiatives that promote organizational alignment and improve organizational performanceDefine, report and optimize key performance indicators (KPIs) for mental health/wellness and addiction care services used to monitor results and predict trends. Set market-leading targets for access, service and clinical quality. Monitor performance and initiate improvements to achieve or exceed targetsEstablish program standards including staffing models, standard work, metrics, dashboards, and training development in alignment with enterprise standardsLead the creation and implementation of the department budget and resource plan, including developing, monitoring, and controlling payroll, non-payroll, and capital budgets and expenditures for mental health/wellness and addiction care servicesOperational ExcellenceProvides strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective health care and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulationsEffectively manage the integration of internal and external provider resources to ensure sufficient appointment supply and a seamless navigation experience for the member Develop, oversee, and be accountable for management of services that optimize system, operations, and facility resources; Assure cost effective operations through productivity improvement tools in addition to methods that ensure appropriate utilization of all products and servicesFacilitate rapid development and adoption of best practices to optimize and standardize services from quality, safety, cost, and operational perspectivesDevelop interdepartmental Service Line Agreements and care coordination processes within and across service linesStaff Management & EngagementDirect oversight of sub-specialty leaders and programsResponsible for all aspects of total performance of staff to include talent acquisition, employee training and development, performance assessments for assigned staff, disciplinary actions up to and including terminationsMentor and develop operational managers and medical leadersEstablish and maintain strategic partnerships with labor leaders; Serve as a point of contact for all service line grievances and arbitrationsMeet with leadership team on an individual basis regarding individual performance, including performing senior leader rounding activities on-site where applicable services are being deliveredEnsure highly competent staff and managers utilizing performance management, assessment, and trainingEstablish an environment that supports caregivers and enhances growth, open communication, and job satisfaction; Reinforce a leadership culture and values that support achievement of Kaiser Permanente-s mission and visionDevelops and nurtures management structures, systems and processes which enable highly functional managers and teams to engage staff in achieving Kaiser Permanente-s goals Basic Qualifications:
Experience

Minimum eight (8) years of relevant clinical and healthcare management experience, specifically:

Experience managing clinical services working in a complex, multi-faceted health care setting.
Experience working with a large physician group practice managing through influence and collaboration



Education

Master’s degree in Mental Health related field, MPH, business administration or related field.

License, Certification, Registration

N/A

Additional Requirements:

Ability to communicate effectively within a large, complex, diverse organization.
Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles, and standards of care for healthcare systems
Experience assessing programs, evaluating organizational needs, designing process changes, and successfully implementing changes to process flow and patient care
Experience with integrating systems and services to efficiently maximize service and to support the organizations mission and goals
Extensive financial planning and management skills as well as excellent complex problem-solving skills
The ability to balance strategic development and day-to-day operational responsibilities
Demonstrated skills in team building and organizational development
Excellent problem solving and negotiating skills
Ability to work in a Labor Management/Partnership environment as demonstrated through established experience. Extensive experience working in a complex, multispecialty medical group environment(s); must have examples of successful collaborative efforts in a business partnership with clinical, business, physician, and labor leaders
Strong communication skills characteristic of an executive who excels in communicating in a variety of formal and informal presentation settings, large and small, both inside and outside the organization, and issuing cogent and consistent written messages that build confidence and achieve desired outcomes
Knowledge of health care delivery systems, clinical care and services, and associated regulatory requirements.
Knowledge of health maintenance organizations, managed care environments and modern health care management in an integrated health care delivery system.
Demonstrated skills in strategy development, financial management, operations improvement efforts, and cost- management initiatives.
Record of positive relationships with providers, managers and staff that strengthen engagement, quality, and service; ability to select and develop effective managers.
Demonstrated ability to constructively challenge established ways of doing things to lead improvement and change.

Preferred Qualifications:

Experience developing performance metrics and maintaining accountability in key areas of member satisfaction, quality improvement, finance, and delivery system performance is strongly preferred.
Proficiency with KP integrated model, operations, and markets is strongly preferred
Masters degree in MSW, MA, MS, MPH, MPA, MBA or related healthcare field preferred.