Department: Care Management Admin

FTE: 1.00
Full Time
Shift: Days

UNM Health provides the highest quality of care for more than 200,000 New Mexicans each year. In 1952, UNM Hospital was built on Native American grounds, with the promise to provide culturally competent and inclusive care to all New Mexicans. Since then, UNM Health has followed through with their mission of accessible, affordable care. To extend the reach of our mission, we have implemented services and programs to care for patients across the state, including: Priority access to care for Native Americans Free, 24/7 interpreter language services LGBTQ+ care recognized by the Human Rights Campaign Healthcare Equality Index Telehealth options. UNM Health is New Mexico's only Level I Trauma Center—we care for patients with the most complex conditions from across the state. Additionally, we are the first NIH-designated Comprehensive Cancer Center and award-winning Advanced Care Stroke Center. UNM Health providers specialize in over 150 areas of medicine and employ over 7,000 professionals. Together, we receive 900,000 outpatient visits, 22,000 surgical cases and 100,000 emergency room visits each year."

Position Summary:
Responsible for the ongoing development, direction, supervision and administration of Care Management, Social Work, Infusion and Hospice. Serve as the primary collaborator between department directors, hospital administrators and physicians. Develop strategic and operational plans for areas of responsibility. Support education and research. Develop and maintain collaborative relationships with medical and healthcare system staff to ensure effective, results-oriented outcomes. Assure quality of care, cost effectiveness and optimal performance of personnel. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed responsibilities:
* DIRECTION - Provide guidance, mentorship, and leadership to managers and staff
* BUDGET - Provide leadership in preparing budgets with managers and medical directors
* STAFF DEVELOPMENT - Establish competencies, training sessions, education programs for staff and managers; promote staff satisfaction and recognition activities
* ANALYSIS - Conduct regular or continual analysis of staffing, quality assurance, management review, budget reviews and performance evaluations
* PATIENT SATISFACTION - Develop and implement patient care systems to maintain maximum efficiency, high patient satisfaction and quality at the lowest operational cost; design procedures to support increased patient satisfaction
* COMPLIANCE - Ensure compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually monitoring Hospital operations and programs and physical properties; initiate changes as required
* IMPROVEMENTS - Recommend changes for improvement in program content and in short/long-range planning in order to maintain competitiveness in the healthcare market
* EDUCATION - Educate medical staff, managers and Health Sciences Center staff in monitoring, evaluating and improving clinical quality of care and regulatory compliance
* RESOURCES - Coordinate and evaluate the use of resources and services in a quality-conscious, cost effective manner and collaborate with appropriate providers to ensure effective, quality outcomes
* STRATEGIC PLANNING - Assist in the strategic planning of both short- and long-range plans
* POLICY & PROCEDURE - Responsible for the area hospital policy and procedure development, revision, and implementation
* STANDARDS - Actively participate in organizational wide nursing directives, and ensures dissemination of information and education to staff by partnering with the unite based educators (UBEs ) and Clinical Education department
* SERVICE - Attend and serve on professional/civic service organizations as a UNM Hospitals representative
* SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Education:
Essential:
* Master's Degree
Nonessential:
* Doctorate Degree
Education specialization:
Essential:
* MSN or DNP
Nonessential:
* Nursing

Experience:
Essential:
4 years directly related experience

Nonessential:
No preferred experience

Credentials:
Essential:
* RN in NM or as allowed by reciprocal agreement w/in 60 days

Physical Conditions:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Subject to an annual contract and performance appraisal