Position Summary

The Executive - Player Events & Promotions is responsible for delivering a quality casino customer service experience and enhancing players' satisfaction by developing various events and promotions and to ensure the logistics and preparations within internal and external department are smooth. 

Primary Responsibility

— Draft proposal, fact sheet, terms & conditions, EOP/POP and relevant documentation for management's approval.
— Coordinate with relevant internal department and external vendors on player events and promotions execution.
— Prepare post-event analysis for each events and promotions. 
— Conduct player events and promotions briefing and maintain effective communication with internal department to develop excellent program to all players. 
— Perform marketing intelligence and competitor report on from time to time.
— Prepare daily reports and administrative tasks as required.
— Take part in a role of emcee and onsite execution in order to ensure the player events and promotions are implemented as planned. 
— Source and liaise key external agencies to support promotion program, ensure cost effectiveness and good relationships are established with key supportive agencies. 
— Able to deliver good customer service experience to customer. 
— Any other tasks as assigned from time to time by any manger or to carry out any other duties which are reasonably deemed to 
   be consistent with the demands and responsibilities for this role.

Requirements

— Bachelor degree, College education in Marketing or related field is preferred
— 1 year relevant casino working experience is preferred
—— Comfortable in working as an emcee for daily events and promotions
— Proficiency in English, Cantonese and Mandarin
— Solid knowledge of Microsoft Office products 
— Ability to work with other departments and be a good team player 
— Good in organization and presentation skills, detail-minded, out-going and eager to learn
— Willing to work overtime, weekends and holidays 
— Work independently and be self-motivated, able to work under pressure and meet the tight timeline
— Have a well groomed and professional appearance