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As part of its broader Financial Services strategy, Vodacom Financial Services (VFS) launched its merchant acquiring business and has already established a meaningful presence in the market.
VFS has developed a comprehensive set of acquiring solutions. This includes its own Android POS Solution as well as a broad range of Online Payments processing capabilities allowing it to offer merchants a full-scale acquiring solution across physical and digital channels in a single acquiring relationship. The role will play a pivotal role in incorporating the broader VFS products and services into a single Enterprise proposition for merchants.
The Executive Head of Acquiring leads all the Product, Commercial and Operational areas of the business. The role will ensure that VFS delivers the most attractive product design benchmarked against industry best practices for user experience, both local and international. The role will work closely with supporting areas of the business such as IT and Risk & Compliance to ensure that the business to ensure that strategic business objectives are delivered and that VFS becomes a significant participant in the South African acquiring landscape.
End to end commercial accountability for performance of the Merchant Acquiring businessLead the Product team in conceptualisation and development of products that deliver valuable and unique customer propositions.Overseeing the development of all relevant documentation, providing inputs and evaluation for financial business cases, defining business rules and working with customer experience teams to define and refine existing and new customer journeysDrive business growth by implementing merchant retention strategies ensuring the highest rates of merchant activity rates across the acquiring book, and in so doing optimising the cost of merchant acquisition Ensure that the team regularly reviews launched products to ensure the performance is in line with initial assumptions and implement corrective measures if needed and also look at how to improve/enhance productsDevelopment and attainment of operational KPI’s based on industry best practices, ensuring that VFS delivers the highest standards of customer care in the industry The full life cycle of Hardware procurement including the requisite terminal software and management components required to support the acquiring business in the most efficient and profitable manner Monthly business performance presentations for an audience consisting of managing executivesRecruitment of the correct Product skills into the team and on-going management of performance of each team member
Leadership and teamwork
Must have technical/professional qualifications:
3-year Business-related Degree. Post-graduate management qualification (i.e.; MBA) is desirableMinimum of 10 years experience in Payments Acquiring industry Leadership/Management/Supervisory experience (essential)Creating strategic plans to win market share from competitors
Core competencies, knowledge, and experience
Closing date for Applications: 04 October 2024.
The base location for this role is Vodacom Midrand Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.