The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As an Executive Housekeeper you are an essential part of guest experience. Your dedication to provide top-notch experiences for guests will set the stage for the memories that guests can carry with them well past their stay with us. By ensuring efficient daily operations, and fostering a collaborative and efficient work environment, you play a crucial role in elevating the overall guest experience.

THE DAY-TO-DAY:

Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and directives as part of the Collective Bargaining Agreement

Provide coaching to leadership members to optimize performance, and strategize department wide solutions for guest experience issues

Responsible for leading significant improvement initiatives, guest service standards, productivity standards and processes to enhance performance for employees and leaders in the department

Maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment

Collaborate with various department including but not limited to facilities, and front desk to ensure a positive guest experience, and room standards are upheld

Utilize Hotel Occupancy Reports to anticipate appropriate staffing needs

Provide input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment

Assumes the responsibilities and duties of Director of Housekeeping/EVS during their absence and days off

THE IDEAL CANDIDATE: 

Must be a minimum of 21 years of age

Has a bachelor’s degree or equivalent experience (4+ years in hospitality, business management, leadership)

Must have a minimum of 2 years of work experience in Housekeeping, and leadership experience within a hotel environment

Has prior experience in a leadership role overseeing employees under a Collective Bargaining Agreement

Is proficient in Rex, Opera/LMS, Amadeus/HotSOS, Kronos/UKG and Microsoft Office applications

Has prior experience interpreting and using Hotel Occupancy Reports to anticipate staffing needs

Excellent customer service skills and interpersonal skills to effectively communicate

Has a flexible schedule to support operations as needed

Professional appearance and demeanor

Bilingual

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19536

Are you ready to JOIN THE SHOW? Apply today!